Outbound Fax Permission Controls
The Problem
Currently, any user can send an outbound fax using any other user's or department's fax identity within the platform. There are zero restrictions on the "From" field, creating a massive identity spoofing vulnerability. The only current fix is completely disabling fax capabilities ("Voice Only"), which is highly impractical.
The Risk
Fraud: Unauthorized employees sending faxes as executives or investment bankers to authorize wire transfers or legal agreements.
Data Leaks: Spoofing the HR department to distribute or leak sensitive personnel information.
Compliance Failure: Lack of auditability and non-repudiation for highly regulated industries (finance, healthcare, legal).
The Requested Solution
Implement Role-Based Access Control (RBAC) for outbound faxing with three main requirements:
Default Lockout: Users should automatically be restricted to sending faxes only from their own assigned number.
Delegated "Send As" Permissions: Admins must explicitly grant permission for users to fax from shared lines (e.g., HR, billing) or executive lines (e.g., an assistant on behalf of a VP).
UI Filtering: The app's "From" dropdown menu must only display numbers the user is authorized to use.