Automated Loop Detection & Suppression for SMS Channels
Feature Request: Automated Loop Detection & Suppression for SMS Channels
Problem Statement:
When automated queue messages (such as welcome or trigger-based SMS) interact with another external automated system (e.g., a third-party shopping mall bot or an external auto-responder), it can trigger an infinite conversational loop. Because both systems respond automatically to incoming webhooks/triggers, they continually exchange messages.
This results in unintended billable SMS charges, artificially inflated queue metrics, and wasted system resources. Currently, the only workaround is to completely disable the queue's automatic welcome messages, which negatively impacts the standard user experience for human customers.
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Shirley
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