Idea Summary:
Provide a configuration option to pass the original customer's Caller ID (ANI) directly to an agent's RingCentral endpoint (Desktop App or physical desk phone) during a NICE CXone interaction. Currently, the internal connection to the phone (the Agent Leg) forces the display of the generic corporate main number instead of the actual caller's number.

The Problem
When an inbound call is routed via CXone to an agent using a RingCentral device for audio:

CXone Web UI (MAX/CXAgent) accurately displays the true customer phone number.

The RingCentral Endpoint (B-Leg) displays the Company Main Number because the system treats the internal audio connection as a standard outbound system call.

Many agents rely on physical desk phone screens or desktop app pop-ups for immediate caller validation. Showing a generic corporate number causes confusion and limits the usefulness of the hardware.

Proposed Solution:
Allow the original inbound customer ANI to be dynamically injected into the SIP signaling path of the internal Agent Leg (B-Leg). This ensures that the RingCentral Desktop App notifications and physical phone screens match the true customer phone number displayed in the CXone web interface.

Business Impact
Agents can instantly identify who is calling before switching tabs to their CRM or browser.