Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
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Kimberlyn
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