Ability to send glip message to non ringcentral user
There should be an option or ability for the users to send message or glip to non ringcentral users so we can send message to our customers while on call.
Carmel
shared this idea
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Muddasir
commented
I strongly support this feature request. For our business, it would be extremely useful to have the ability to send a Glip/RingCentral message directly to a non-RingCentral customer while we are on an active call with them.
For example, while assisting a customer on a phone call, our agent may need to send a booking confirmation, payment information, itinerary, reference number, or other details to the customer immediately without ending or putting the call on hold.
Having a direct customer messaging option within RingCentral would make the process much faster and more professional. Ideally, the agent should be able to start a message with the customer's phone number or email address, even if the customer does not have a RingCentral account, and continue the voice call simultaneously.
This would be a very valuable feature for sales and customer-support teams, especially for businesses that communicate with customers primarily by phone.