Problem Statement
Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.

Use Case & Business Impact
Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.

Because these RingOut calls generate a standard, playable audio recording in the account Call Log, users expect the same AI-driven documentation they receive for softphone calls. The current gap leads to missing call summaries, incomplete CRM/AI logging, and forces manual note-taking whenever cellular voice is used.

Proposed Solution
Post-Call Audio Processing: Update RingSense to run backend transcription and summarization on saved audio files in the Call Log, regardless of whether the call originated via VoIP or PSTN/RingOut.

On-Demand AI Trigger: Provide a "Transcribe with AI" option on PSTN/RingOut call records in the Call Log details page so users can generate transcripts manually after the call ends.