Short Description:
Request the ability to enable real-time closed captions for RingCentral desktop phone calls independently of AI features such as Automatic Call Notes or Call Transcription.

Closed captioning is an important accessibility feature for users who are deaf or hard of hearing. Organizations should be able to provide live captions to these users without requiring them to enable broader AI functionality that may not be approved by their organization.

Ideally, administrators should have a separate setting or entitlement for Live Closed Captions that can be enabled per user or account without enabling AI call notes, summaries, or other AI features.

Business/Accessibility Use Case:
An employee with hearing loss needs real-time captions during standard desktop phone calls, but the organization has not approved AI features for general staff. Separating closed captioning from AI functionality would allow the organization to provide the necessary accessibility accommodation without enabling unrelated AI capabilities.

For Ideas, I particularly like “Enable Live Closed Captions for Phone Calls Without AI Features” because the title immediately communicates both the requested capability and the current limitation.