Bulk Edit Capability for "Accept Queue Calls" via User Settings Templates
Feature Area: Admin Portal > Users > Templates / Call Queues
Description:
The customer is requesting the ability to bulk edit and push role updates—specifically the "Accept queue calls" toggle—to multiple users at once using User Settings Templates. Currently, there is no easy way for an admin to mass-disable or mass-enable this setting for call queue members. Additionally, they are requesting a more streamlined, accessible way for admins to toggle this setting on/off for specific users when they go on temporary leave or vacation.
Use Case:
An admin needs to temporarily disable "Accept queue calls" for a large group of users simultaneously. Alternatively, when a user goes on PTO, the admin needs a quick way to toggle off the user's queue calls without having to navigate deep into individual extension settings.
Business Impact:
This feature would save significant administrative time, improve call queue management efficiency, and prevent missed or abandoned queue calls when users go on leave but forget to toggle their own status off.
Riza
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