Bulk Export Capability for User Outbound Caller IDs in Admin Portal
While there is currently an option in the Admin Portal to download a general list of phone numbers on the account, this existing export is insufficient. It does not indicate which of those numbers are actually mapped, available, or used as an Outbound Caller ID by specific users.
Currently, the only way an admin can see a user's available Outbound Caller IDs is by navigating into individual user profiles and manually checking the Caller ID dropdown menu. There is no functionality to pull this relationship data in bulk across the company. For organizations managing multiple users, manually checking these individual dropdowns is unscalable and creates a significant administrative blind spot.
Proposed Solution
Implement an "Export" or "Download" feature within the Admin Portal—either by enhancing the existing Phone Numbers export or creating a new report. This export (CSV/Excel) should provide a clear mapping of users to their Caller IDs, including:
User Name and/or Extension
The complete list of Outbound Caller ID numbers available to that user (mirroring what populates in their Caller ID dropdown)
The currently selected default Outbound Caller ID for that user
Cedric
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