Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
If an agent refuse the call, the next call notification will arrive after 5 seconds.
We want to manage this timer to let agent not available during first notification to answer later (10s, 20s, 30s or 1 min later)
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Eric
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