Automatically set Call Queue availability to Unavailable when user logs out of RingCentral App
Summary:
Request to automatically update a user’s Call Queue availability to "Unavailable" (or toggle "Accept Queue Calls" to OFF) whenever the user logs out of, closes, or disconnects from the RingCentral Desktop or Mobile Application.
Business Need / Problem:
Currently, logging out of the RingCentral App does not change a user's Call Queue status in the cloud PBX. Offline users remain marked as available, causing incoming queue calls to ring offline extensions, increasing caller wait times, and causing avoidable missed calls before timing out to the next queue step.
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