Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Feature Request: Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Summary / Feature Overview
Provide an administrative toggle within the RingCentral Admin Portal (under Voicemail Settings) to disable or customize the automated interactive post-recording options for callers—specifically the prompt that allows callers to "Press # to mark as urgent" or press keys to review/edit their recording.
Problem Statement
Currently, when an inbound caller is routed to a voicemail box (such as a Call Queue or User Extension voicemail), the automated system plays an interactive menu after the beep. Callers frequently mark routine messages as "Urgent," which misleads staff, disrupts priority workflows, and generates unnecessary urgency for standard customer inquiries (e.g., restaurant reservation changes or general business hours inquiries).
There is currently no administrative setting to turn off this prompt or streamline the voicemail flow to a simple "Leave a message after the tone and disconnect."
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