Allow call queue members to be offered more than 1 call in a ringing state at a time
The call queue currently allows members to handle more than 1 call at a time, up to 5 concurrent calls.
Allow queue members to see all calls actively ringing in the queue and let them choose which call to answer.
Currently, they are only offered 1 call at a time; once that call is answered, another call in the queue will ring the available members.
1
vote
Edwin
shared this idea
https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
