Dedicated Quality of Service (QoS) Reporting Dashboard for RingCX
The customer is requesting a dedicated Quality of Service (QoS) analytics report directly within the RingCX platform. Supervisors and administrators need the ability to monitor key network performance metrics—such as MOS (Mean Opinion Score), jitter, latency, and packet loss—specifically for their RingCX agents and contact center voice interactions.
Incorporate a dedicated QoS tracking tab within the RingCX Insights/Reports module that automatically filters and displays network performance metrics exclusively for RingCX interactions.
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Ernest
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