545 results found
-
Ability to increase the limit more than 25 members of the call pick up group members
Ability to increase the maximum members per group for more than 25 members of the call pick up group.
1 vote -
Allow call queue extensions to receive forwarded calls from Google Voice Phone Number
The customer would like the call forwarding from his Google Voice number to RingCentral call queue extension direct number to work. Currently it rings the call queue members but when call is answered - it is just silent. It worked on user extension but never for call queue extension.
3 votes -
Add Location in Call queue display settings
Location should also be an option in the display settings of call queues
1 vote -
Disable missed call alerts from the call queue even though DND is activated on the device
Disable missed call alerts from the call queue even though DND is activated on the local device
1 vote -
Option to remove all call queue managers without having to recreate the call queue
Option to remove all call queue managers without having to recreate the call queue
2 votes -
add minimum of 3 number of callers allowed in queue
add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants
24 votes -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Pick up member schedule
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Allow an option to set a specific schedule for a call queue call pick up member.
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Allow call queue to take hold calls from shared lines
We have set up a shared line in our account with the goal of enabling call queue members to answer shared line calls when they are placed on hold. After speaking with technical support, we were informed that the shared line does not function in this manner. We would like to request a new feature where we can set a shared line phone as a member of the call queue, allowing calls to be easily answered from the shared line to the call queue.
1 vote -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
33 votes -
Enable concurrent call in a specific members in the Call Queue.
Only One user in the call queue should be able to receive at least 4 calls, before any of the other calls are connected to the other members.
1 vote -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Analytics call queue reporting
Call Queue Reporting
We have multiple Call Queues all with different Freephone or NGN numbers, when called the call is then forwarded to our Call Queue of 12 Agents.
If need be, the call is then transferred to the relevant department which is entered by a team member.
Currently Analytics shows this as 2 calls taking place, being the call coming in and being answered by the agents, and then being transferred to the specific department.
That is correct by design, however i would like to see this as being 1 call, from end to end. A potential client calling…
5 votes -
Ability to forward missed calls of call queue extensions to another extension.
It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.
2 votes -
Call Queue Notification
To implement a notification for a call queue member when a call is coming from a call queue group
5 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Display accurate telephony status of call queue members even while additional calls are ringing to those who are active on calls
Preconditions:
A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
&
B: The call queue setting: "Maximum concurrent calls per member" is set to >1.Scenario:
There are 6 users in many simultaneous call queues.
All users use the Messaging feature and can see each other's RC App status.
Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
- As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…2 votes -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
3 votes
- Don't see your idea?