166 results found
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Call forwarding allows the use of star codes
We would like to request a feature that allows the use of star codes for call forwarding. Specifically, we need the ability to activate call forwarding using a code such as *72 followed by the desired forwarding number (e.g., *72 XXXXXXXXX). This is important because calls are forwarded to mobile numbers during after-hours, and the forwarding number may change daily. Having a simple and quick method to enable call forwarding would greatly improve usability for our users.
2 votes -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
Seperate storage of voicemail depending to phone number in 1 user extension
have a seperate storage of voicemail depending to phone number in 1 user ext
2 votes -
Disable Overall AI Assistant
Few of the customers are requesting to disable overall AI assistant.
29 votes -
Restricting Users from using the ring central app outside the office
Restricting RingCentral Users from using the app outside the office is an administrative security measure used to ensure that business communications—calls, messages, and faxes—stay within the physical office environment.
2 votes -
Option for Admin to Delete Message for All Users
Option for Admin to delete messages for all users instead of having to log in on the extension
2 votes -
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
2 votes -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
3 votes -
Ability to retrieve voicemails from a blocked number in the RC app
Ability to retrieve voicemails from a blocked number in the RC app
1 vote -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
2 votes -
Clio magage on the top left is not working
Allow me to open a clio manage tab from a clio manage tab, by clicking again the clio manage tab button. I have to either open a tab in a different version of clio, clio grow for example and then use the button to open a new tab.
Bear in mind this function does exists in clio Grow.1 vote -
Amdin Contro to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
RingCentral Desktop App-to-Mobile App Call Bridge
Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.
How It Works:
Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).
Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.
Call Connection: Mobile device rings; user answers and holds the…
2 votes -
Provide Admin/User Access to a Comprehensive List of Callable Countries and Whitelisted Numbers
We are requesting a feature that allows admins (and optionally end-users) to view a real-time, exportable list of all countries and specific phone numbers that can be dialed from our RingCentral account. This list must include standard allowed international destinations as well as specific numbers added via the Whitelist-Customer-Agreement.
3 votes -
Capability to check which users are using the main company number as their caller ID—viewed as a group or list
Capability to check within the account which users are using the main company number as their caller ID—viewed as a group or list, rather than checking each user's caller ID settings manually.
3 votes -
Restriction for accessing the account using the RC number
To restrict account access so that users cannot log in using the RingCentral number and can only sign in using their email address.
1 vote -
Ability to prevent calling blocked numbers
Ability to prevent calling blocked numbers.
Option to block outbound for blocked numbers.If I block the number on super admin itself we are able to make calls to same number
we are using other cloud dialer while we blocked the number we cannot make dial
but I don't know why Ringcentral don't have options13 votes -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
1 vote -
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
1 vote
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