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Phone & Messaging

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  1. We consulted technical support about pulling up a report in analytics portal for missed calls we are advised to pull up the report in performance report yes we can view the report however there is no option in the performance report > calls to pull up only the missed calls we need to download the report before we can run a query in excel to only show the missed calls, It would be nice and helpful if we can pull up this reporting right off the analytics> performance reports > calls

    5 votes

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  2. a pre-recorded clip that can place the VM to a perspective client. It's used to share messages clearly and strongly. Voice actors use it to get their point across well. It's used in many places like commercials, corporate videos, and online lessons.

    1 vote

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  3. Admin added a custom role where user extension will not have access to user call recording.

    1 vote

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  4. Ability to use one email to activate multiple user/extension

    Is there a way I can use the same email for 2 users

    1 vote

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  5. Ability to know the user who downloaded the call recordings

    1 vote

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  6. Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address

    2 votes

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  7. Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.

    1 vote

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  8. I answer the majority of calls for our office and it is helpful to know when someone is in their office, meetings, or working from home. Users often forget to change their status and I would like to have access to do that for them.

    1 vote

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  9. Add an option to automatically block calls if marked as spam

    6 votes

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  10. When accessing RC app call logs and clicked on all calls, it should display all the calls together like the design of the old RC PHONE APP

    2 votes

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  11. We want to have RingCentral Automator on mobile for easy access instead of accessing it via browser

    1 vote

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  12. The customer wants the option to limit the Live Transcription announcement to only one time.

    1 vote

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  13. A feature allowing a user to manually play an announcement during an active call, with the assurance that the audio announcement will be captured by the automatic call recording.

    3 votes

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  14. Customer wants to have a feature to page someone who doesn't have the RingCentral app and wanted to page them on their personal cellphones.

    2 votes

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  15. Please could you let us know if it is possible to limit the number of logins per user/extension?
    Example - users can only login to one device, i.e. laptop, at any one time. If they tried to login with RC credentials for softphone on any other device can this be denied? If in the scenario where a users computer/laptop fails can the original registered device be de-authorised from the admin portal to allow the user to sign in on a new/alternative device going forward if required?
    Thank you.

    2 votes

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  16. in ENGAGE DIGITAL "Agent State by Interval" should count during the START TIME and not the END TIME

    1 vote

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  17. When going to send a message on the right hand side you have the video button available. It would be great to allow users to change that button to either camera or any other option.

    1 vote

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  18. As of now when users are logging in to a hot desk phone, the voicemails on their RingCentral Application does not sync in on the desk phone. Users should be able to view all their voicemail logs when they log in to the hot desk phone.

    1 vote

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  19. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    1 vote

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  20. Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.

    3 votes

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