181 results found
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RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
7 votes -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
29 votes -
multi-pane phone dashboard
I’d like to suggest a layout option for the RingCentral desktop app that would make it much easier to use throughout the workday.
It would be extremely helpful to have a customizable multi-pane Phone dashboard where users could view several functions at the same time instead of having to switch between tabs.
For example, I’d like to be able to have separate panes for:
- Keypad / Dialer
- Recent Calls / Call History
- Voicemail
- Text Messages
Ideally, these panes could all remain visible on the same screen and be resized or rearranged by the user. The goal is to be able…
1 vote -
Pin for international calling access
This would give access to a user to allow this as a code they can enter to dial internationally so they can dial from any phone but if a user who dose not have the code it will not allow them to dial internationally.
this would let a user dial international from any phone with the code but it will add security from anyone walking up to the specific users phone who can dial internationally since they will still need the code to do it.
2 votes -
Calling ID or Report ID Report
The customer is looking for a way to check the Calling ID or the Recording ID of the calls for their account that should be visible on call logs feature or on Analytic Report
1 vote -
Regionally correct verbiage for the # symbol (English AU)
English AU prompt from "Pound" to "Hash" for the # symbol should be considered updating
2 votes -
Search-by-Name Transfer to Call Queue VM
Enable the Transfer to Voicemail button when searching for and selecting a Call Queue by name during an active call. Currently, this button is grayed out for queues, forcing users to manually dial extension numbers. This update would allow agents to quickly send callers to a department's voicemail using the same intuitive search-and-click workflow used for individual extensions.
3 votes -
Add Reply All feature for voicemail when sent to multiple recipients
Adding to the Voicemail feature for Physical phone, RC App and Mobile app the ability to "Reply all" when a voicemail is being sent to multiple recipient. This would be easier than having a voicemail distribution list.
2 votes -
Add API and Reporting Indicator for Carrier-Masked / Altered Caller IDs
Introduce a metadata field, flag, or indicator within the API response payload (e.g., Call Log API, RingCX API) and exported Analytics reports that identifies if a Caller ID/ANI is:
The original caller phone number provided by the originating carrier, OR
A suspected masked/replaced number applied during the telecom routing process (based on known SIP header metadata or gateway routing patterns).
Business Impact:
Implementing this flag would significantly improve data accuracy for enterprise customers, allowing them to accurately filter out masked gateway numbers in their reporting and prevent their CRMs from logging fake/unreachable numbers to customer profiles.1 vote -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
23 votes -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
Lower the memory and bandwidth that RingCentral App takes
Lower the memory and bandwidth that RingCentral App takes
1 vote -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
4 votes -
Separate settings for ai notes for calling and video
Have the ability to disable or have a separate settings for ai notes for calling and video
1 vote -
Restricting Users from using the ring central app outside the office
Restricting RingCentral Users from using the app outside the office is an administrative security measure used to ensure that business communications—calls, messages, and faxes—stay within the physical office environment.
3 votes -
Call forwarding allows the use of star codes
We would like to request a feature that allows the use of star codes for call forwarding. Specifically, we need the ability to activate call forwarding using a code such as *72 followed by the desired forwarding number (e.g., *72 XXXXXXXXX). This is important because calls are forwarded to mobile numbers during after-hours, and the forwarding number may change daily. Having a simple and quick method to enable call forwarding would greatly improve usability for our users.
2 votes -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
Seperate storage of voicemail depending to phone number in 1 user extension
have a seperate storage of voicemail depending to phone number in 1 user ext
2 votes -
Disable Overall AI Assistant
Few of the customers are requesting to disable overall AI assistant.
29 votes
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