60 results found
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An option for a user to manually play an announcement while in an active call
A feature allowing a user to manually play an announcement during an active call, with the assurance that the audio announcement will be captured by the automatic call recording.
2 votes -
Refresh button to the RingCentral app
Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.
1 vote -
user extension press 0 to external number
The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.
2 votes -
3 votes
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The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote -
Hotdesk Login Without Loggin In on RC App
Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.
1 vote -
toggle to accept specific call queue for standard user
Have a standard user to toggle to specific call queue they are member of and not just the general call queue.
6 votes -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
2 votes -
Ability to retrieve previous voicemail transfer before enabling the voicemail-to-text.
To have the ability to retrieve transcripts for previous voicemails before enabling the Voicemail-to-text feature
2 votes -
Ring/Notify all User under Call parking group if no one answer
Usually if a call is parked to a specific parking group and no one answers, it will not ring the other user that is part of the group - light on the presence will just lit up.
1 vote -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
5 votes -
Ability to see the running memory (gb or mb) for all the recorded calls
There should be an option to see the running memory of all the recorded calls to the account.
For exmple : 1 recorded call is 1 GB once it is saved and the other call is higher, there should be an option to se the total amount of memory that used.
1 vote -
Offer color change options for text message bubbles
The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.
4 votes -
Inbound Caller ID
Customer would like their caller id to show when their clients are calling them
1 vote -
Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes -
2 votes
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Option to increase RC app font size
Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading
4 votes -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
1 vote -
RC Super Admin to have view of Users Connected to Outlook 365 or Google Calendar & Contacts | Or, push from the backend of its connection
Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.
2 votes
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