3086 results found
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RC Admin Portal: Error or alert on duplicate role being created
Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.
3 votes -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.
The request is to disable the activation email after users are automatically provisioned so that users' first interaction with RingEX is to sign into the app via SSO.
6 votes -
Update your cell phone carrier companies for sms notifications
Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.
7 votes -
Customizable Banner Notifications
Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…
1 vote -
RC fax account add extension
Have an option to create another user extension for rcfax account
9 votes -
Allow a group manager to view all call logs for his group - fix call log filtering
Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are selected, all call logs are available. See the screenshot attached - it shows that All extensions are selected, but nothing is visible. Please fix.
4 votes -
Add 'Assign To' feature to Number Inventory
Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial for managing numbers that have been moved back to the inventory after a user is disabled or deleted.
1 vote -
REMOVE "Always ring for at least 30 seconds before forwarding is completed."
Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me this is a known problem without a resolution. This happens if any user uses the mobile app. I was told not to use the mobile app; this is not an acceptable resolution. Our lines are ringing way too long before they are transferred to another user. This feature should be removed OR the ADMIN should have the option…
13 votes -
Call Recording Notification via Email
would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs
15 votes -
Possiblity to make invoices per cost center in a SW or via billing
It would be a great add in Service Web or via Billing team to have the possiblity to bill each cost centers independantly. Right now invoices are made per account and companies have to ventilate on their own with the detail from this invoice.
5 votes -
Ability to configure Intercom feature AND Extension Number under Presence Keys
With the 22.3 release of "Custom Key Layout Support for Mitel and Poly phones", additional features are available that can be selected under Presence Keys. One of these is an intercom feature (which simply speed dials *85). Unfortunately, users cannot include the actual extension that they want to program onto the phone, thus forcing them to try and remember extension numbers. This requested feature can be prevalent within the smaller Healthcare, Education, Manufacturing, FinServ and Retail spaces.
3 votes -
Search for specific numbers when adding number
Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list.It would be more convenient to have the ability to search for a specific number beyond the area code when looking at numbers to add to the account.
2 votes -
Manually entered/update Caller ID Name in RingCentral
In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID.This function only works for individual RC users. For example, if RC User 1 enters a Name for Phone Number 123, RC User 2 will not see the Name for Phone Number 123 in Caller ID, so RC User 2 will also need to also enter a Name for Phone Number 123 in order to see the Name in Caller ID.It would be great if when RC Users associate a…
3 votes -
I want to add cloud recording for my calls
My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
2 votes -
Use Personal Contact to forward calls in Custom Rule
Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number
3 votes -
Enable editing for "Block robocalls"
After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is available. I would like to suggest the addition of editing to this as well.
1 vote -
ability to record call monitoring
HiPlease create a feature that user can record call monitoring when we monitor other user
1 vote -
Revert Site Changes
If a customer or support changes the length of the sites or the Extension numbers, can we allow the idea of this being able to be reverted? If a change is made to the extension size, a "1" will be added to all the existing extensions but if we are wanting to change this back, or it was ordered incorrectly, currently this cannot be done.
8 votes -
manually edit time field when creating a custom rule
Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.
1 vote
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