3483 results found
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Ability to monitor devices SN on the Admin Portal that are logged into RingCentral App/Softphone
This is a description of the Issue you are communicating about. Typically when you are logged into a workstation, the computer will appear under Serial No. That is not happening here. We have uninstalled and reinstalled the application. Please advise as to how we can resolve this issue.
1 vote -
Capability to have an indicator which queue the was received the call when it was transferred to an external number under the call forwa...
...rding of a specific extension.. Beneficial for the users since they can identify where the call is coming from on their external number.
1 vote -
IMS INTEGRATION
ims/xanatek intergration with ringcentral would be nice to be able to sync our contacts seemlessly
1 vote -
Select multiple pages in Call logs.
Select multiple pages in Call logs.
1 vote -
Single-Level & Multi-Level IVR buttons
Single-Level & Multi-Level IVR buttons availability from the Call Handling page of General Setting from Auto-Receptionist. As the option shows before, regardless of the option chosen as Call handling of the Auto-Receptionist, the same featured buttons wanted to show up still from top-right corner of the Call Handling page.
1 vote -
Enhanced License / Billing Report
The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.
2 votes -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
2 votes -
Add paging device to directory
The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?
2 votes -
Simultaneous call to both user and call queue
Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
3 votes -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
incoming call information from the RingCentral number to the external number
so I have a few different RingCenrtal phone number extensions forwarding to my cell phone. instead of the caller id showing up as the phone number of the customer, i would like it for it to show the name of the business that was called so i know which store was called on my cell instead of seeing a bunch of phone numbers
3 votes -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
9 votes -
Customer requested a feature to have an option to the admin portal not to publish the company address
The customer wants to make sure that her company address is protected and confidential
1 vote -
Global Custom Rules
We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create…
3 votes -
sms feature
I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.
3 votes -
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
12 votes -
Volume Editing Ability at the in the creening, greeting, hold music area to adjust rather than in a 3rd party app
my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time
2 votes -
Ring in Sequence to multiple groups
Would like the ability to ring to one group at one ring, then another group at another ring, and another group at third ring, etc. The ability to switch who the call goes to based on the amount of rings.
1 vote -
Bulk checking of users VM greetings
An easy way to check if all users on the account are using default VM greetings or Customize VM Greetings
1 vote
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