3875 results found
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Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
294 votesAs there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…
255 votesLearn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
188 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
174 votes -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
168 votes -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
168 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
165 votes -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
152 votes -
Support for SSO across multiple Entra ID tenants.
We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.
We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.
Thanks
146 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
124 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
122 votesThis is available! Learn more here.
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We would like to partition the corporate directory by site
We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 users in the contacts/corp directory
112 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
109 votes -
Call Queue - Ability to turn off missed call tagging
We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
98 votes -
Non-Super Admin users can elevate themselves to a Super Admin.
We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…
95 votes -
Send Fax to multiple extension/recipient
is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
94 votes -
An overview, within the User Settings, of all group memberships.
Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.
88 votesThis is now available as an additional drop down in the User Settings. -
Enable/Disable OnDemand Call Recording by user (not system wide)
Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.
86 votes -
Access to everyone's voicemails by clicking on there extension without a password as Super admin!
As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.
86 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
78 votes
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