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3195 results found

  1. Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.

    Possiblities:
    • Phone number
    • Extension
    • User name
    • Device Serial Number
    • Device model
    • The site/address
    • ’Attention to’ line

    Right now, I have to know the date ordered & then manually check each order to find the one I need.

    2 votes

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  2. Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".

    See attached screenshots for examples.

    2 votes

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  3. The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.

    They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.

    3 votes

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  4. Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.

    2 votes

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  5. I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.

    1 vote

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  6. We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.

    2 votes

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  7. Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.

    1 vote

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  8. Ability to block Outbound calls for a single number in RingEX and RingCX

    2 votes

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  9. In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once

    4 votes

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  10. Multi-tenant sites

    I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.

    What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.

    What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.

    I am in a…

    2 votes

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  11. enable Intercom at an Account Level instead of enabling it individually for each user

    3 votes

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  12. Enable Intercom at an Account Level instead of enabling it individually for each user?

    1 vote

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  13. Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.

    1 vote

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  14. Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.

    This is poor accessibility and discoverability. Put all of these settings in the admin portal!

    3 votes

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  15. It would be helpful in creating a key template if a user could already assign users to the key template.

    1 vote

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  16. After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.

    1 vote

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  17. The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.

    2 votes

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  18. Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.

    1 vote

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  19. Changed email domain. Need to do a Bulk update on username for SSO.

    2 votes

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  20. customer would like to have A global admin-level override to push changes from one user setting to another automatically.

    For Example:

    The user changed the Incoming number display. The admin user should have access to apply it to all users.

    1 vote

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