3190 results found
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Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
2 votes -
Disabled Zero dialing on specific extensions, Message only Extension
Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.
1 vote -
Blocking Outbound Numbers for Single number on RingEX and RingCX
Ability to block Outbound calls for a single number in RingEX and RingCX
2 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes -
Multi-tenant sites
Multi-tenant sites
I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.
What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.
What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.
I am in a…
2 votes -
enable Intercom at an Account Level
enable Intercom at an Account Level instead of enabling it individually for each user
3 votes -
enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
1 vote -
Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls
Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.
1 vote -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
2 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
1 vote -
Have the ability to configure "Accept Queue Calls" in all pre defined Roles
After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.
1 vote -
Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them
The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.
2 votes -
Updating the greeting of Message-Only extension thru phone call
Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.
1 vote -
Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
2 votes -
global admin-level override to apply the changes to all users automatically.
customer would like to have A global admin-level override to push changes from one user setting to another automatically.
For Example:
The user changed the Incoming number display. The admin user should have access to apply it to all users.
1 vote -
Add Direct Number should let me pick numbers from my account
When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.
Currently, this process will only let me order a new phone number.
In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.
3 votes -
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
1 vote -
A generic password for easier access of devices via GUI
A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.
2 votes -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes -
uploads
The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.
1 vote
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