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3190 results found

  1. We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.

    2 votes
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  2. Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.

    1 vote
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  3. Ability to block Outbound calls for a single number in RingEX and RingCX

    2 votes
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  4. In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once

    4 votes
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  5. Multi-tenant sites

    I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.

    What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.

    What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.

    I am in a…

    2 votes
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  6. enable Intercom at an Account Level instead of enabling it individually for each user

    3 votes
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  7. Enable Intercom at an Account Level instead of enabling it individually for each user?

    1 vote
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  8. Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.

    1 vote
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  9. Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.

    This is poor accessibility and discoverability. Put all of these settings in the admin portal!

    2 votes
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  10. It would be helpful in creating a key template if a user could already assign users to the key template.

    1 vote
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  11. After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.

    1 vote
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  12. The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.

    2 votes
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  13. Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.

    1 vote
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  14. Changed email domain. Need to do a Bulk update on username for SSO.

    2 votes
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  15. customer would like to have A global admin-level override to push changes from one user setting to another automatically.

    For Example:

    The user changed the Incoming number display. The admin user should have access to apply it to all users.

    1 vote
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  16. When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.

    Currently, this process will only let me order a new phone number.

    In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.

    3 votes
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  17. The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

    1 vote
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  18. A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.

    2 votes
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  19. ability to turn off call forwarding that the user set through the desk phone from the admin console?

    2 votes
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  20. The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.

    1 vote
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