3875 results found
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Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share…4 votes -
Ability to Restore Deleted User Groups
Add the ability to restore deleted User Groups in the RingCentral Admin Portal through an Undo or Trash/Recycle Bin option, rather than requiring administrators to recreate the group and manually reassign members and settings.
1 vote -
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
1 vote -
Removal of site code from the main site
Removing the site code completely from the main site.
7 votes -
use company greeting on in all site and not just the main site
use company greeting on in all site and not just the main site
1 vote -
Call hunting
But the customer said that's not what they want. What they want is for calls to the main company number to ring ext 103 six times, then go to voicemail. The only time they want ext 102 to ring is if ext 103 is already on an active call. They don't want ext 103 to be skipped just because it was recently in use or just hung up — only when it's actually busy. And if ext 103 simply doesn't answer, it should go straight to voicemail, not ring ext 102.
1 vote -
Enable call recording for the whole company not just per sites
Enable call recording for the whole company not just per sites
1 vote -
Option to remove the required timestamp and comment with ACE Scorecards
Option to remove the required timestamp and comment with ACE Scorecards
1 vote -
Default Holiday Schedule for Sites and Call Queues
Create a default holiday schedule for Sites and Call Queues for most major holidays in the USA.
Shouldnt be a reason why we have to create a custom call handling schedule each year for something minor like Holidays.
1 vote -
Call Handling Layout Customization in New Admin Portal
Product / Area: Admin Portal – New Call Handling Service Layout
Core Feature Request
The customer is requesting specific layout and workflow options—currently available in the legacy interface—to be natively supported within the New Call Handling Service layout.Desired Functionality
Layout Adaptability: Integrate the key visual and structural elements of the legacy Call Handling view into the New Call Handling UI, allowing administrators to toggle or customize views based on preference.
Feature Parity: Ensure all call-flow workflows (specifically screen/greeting setups, call forwarding paths, and hold music management) maintain the intuitiveness of the legacy view while running entirely on the new…
2 votes -
Allow to add email notification without needing an extension
Subscribe by email to RingCentral status notifications without needing an extension
2 votes -
Disable a users from dialing a number
There should be an option for the phone system to block a number from being dialed by the users
1 vote -
bulk download of voicemail greetings
Please add a bulk download feature in the Admin Portal that allows system administrators to export custom voicemail greetings for multiple users or extensions as a single .zip archive.
1 vote -
Please streamline BYOC users creation process
Currently, administrators must utilize a counterintuitive workaround of temporarily assigning an unassigned BYOC number to the Auto-Receptionist before it becomes visible and selectable during the new user creation process. We are requesting the ability to either create BYOC users without forcing immediate number assignment, or BYOC Gateway numbers that are not assigned to be available for selection rather than being assigned to the Auto-Receptionist first.
1 vote -
Internal Call Recording Announcement
Implement an option when calling internally that you can disable this call is being recorded announcement.
1 vote -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote -
Inbound Call Prefix Configuration for Main Company Number
Currently, the inbound call prefix feature can only be configured at the individual user extension level.
This feature request asks to add "Incoming Call Information" display options (including custom call prefixes) directly under the Main Company Number / Company Call Handling settings in the Admin Portal. This will allow admins to apply prefixes to main-line calls without having to build complex routing workarounds, like sending calls through dummy extensions or call queues just to tag the Caller ID.
6 votes -
Call Forwarding for Limited Extensions
Request to add the ability to configure call forwarding from a limited extension to another internal extension or the organization's main number. This feature would provide greater flexibility in managing incoming calls and ensure that calls to limited extensions can be redirected to an appropriate destination when needed.
6 votes -
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List.
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List. Currently the system only allows unique emails for the Emergency Call List to proceed. This will allow the Super Admin to assign just one email mailbox for everyone in their organization to access freely.
2 votes -
Forward calls from user extension to AIR
Currently there is no option when trying to set up to forward calls to AIR extension. Available options are direct user extensions, call queue, IVR , message-only and announcement but no AIR. Would like to have an option to forward calls to AIR so we can use the extension's direct number to forward calls to be answered by AIR and to use for SMS capabilities with no interruption.
3 votes
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