3952 results found
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New Fax Message To (Extension Name)
When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.
1 vote -
Receives 1 notification for both voicemails of two extension
Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension
1 vote -
Fax email notification format
It would be useful for us to have an access and change fax email notification format. In that way we can easily extract those emails for back up purposes and other company needs
3 votes -
Extra options on Dial-By-Name Directory for users who's 1st names fall under same key combination
We have users with names falling under the same key combination, but different 1st names; for example, Sue, Stephanie, Stephen, and Steve all have the same key combination 783.Before the DBN gets to Sue, we have to cross all these names.We would like to have an option to skip to Sue for example.
2 votes -
Every section / button / menu item needs a tool tip
Background Info -
This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was barren. There is a support page, if you can find it, that on first look looks great but when I was trying to find specific help for an option I found there was a lot of information missing, not relevant or just out of date.
Request -
Basically "Tool Tips", a pop up window describing what…
1 vote -
Call Logs on Substitute Caller ID that are linked to Users on RingCentral
should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.
1 vote -
RingCentral app in MACOS
Having the capability to add RingCentral App in MACOS in Apple Business Manager.
1 vote -
Custom role to disable downloading/sharing voicemail for some user
Super admin should have the option to customize role where they can restrict some user/specific user to download/share voicemail.
1 vote -
Limit User Access
Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.
5 votes -
Add method by which an admin can report on the SSO on/off switch inside individual accounts
When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.
5 votes -
Ability to Manage Number of Line Keys on Locked Devices
Ability to Manage the Number of Line Keys on Locked DevicesRelated to this Article, however, this is not possible when phone is Locked with RingCentral.https://support.ringcentral.com/article-v2/Name-Displayed-on-All-Lines-of-Polycom-VVX-Phone.html?brand=RC_US&product=RingCentral_MVP&language=en_USWe hope in the future that we will be able to manage our phone line keys directly to the phone GUI and apply the changes successfully even when the phone is still Locked with RingCentral because, at the moment, it won't allow us anymore.Alternately, this can be also improvised where we can manage the number of line keys on Locked devices via Admin Portal on Service.ringcentral.com
5 votes -
ability to move voicemail messages to another folder
ability to move voicemail messages to another folder
4 votes -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
2 votes -
Be able to change the number of times prompt or company greeting is being played
It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default which consume toll free minutes if there are robo callers.
9 votes -
Ablity to do 2-way calls while On demand is activated
Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out
1 vote -
track outbound calls of a single number, used simultaneously by multiple users in a call queue
to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue
1 vote -
identify how a fax was sent whether mobile app or desktop app or on the admin portal
to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.
1 vote -
Allow to Select Voicemail Contact Display to Phone Number or Caller ID
On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.
1 vote -
Paging Group Device to Receive Page increase to 65 Devices
On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.51 votes -
To merge the operator and recipient
To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.
2 votes
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