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  1. Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.

    110 votes

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  2. We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.

    3 votes

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  3. They thought it would be a good option in user details to have a check mark if you want the new email address to be used in messages and notifications.Customer simply wants change and email address or repurpose and extension. They do not want to change any current call flows so they do not want to do a reset and assign.

    1 vote

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  4. allow social media companies or any company with an app to verify your account by texto my a verification code to your company number. This helps distinguish your personal with your business account. Currently, we are required to use our personal phone for both a private and a business account.

    2 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Workspace: Telus account

    Your idea: be able to transfer/do call pick up for devices under a single user extension

    Which Product is this Request For?:Telus

    Detail: currently the account only has 1 user extension and they have 2 yealink devices with individual digital lines
    -they are not able to transfer the call or pick up an existing call received from either phone
    -they have a reception phone and the other phone is located elsewhere

    Who will be using this feature: staff who are answering calls from those phones

    They need the feature so that they can transfer or pick up…

    1 vote

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  6. We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.

    6 votes

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  7. call park timeout is only available in public parking. this feature should also be available in park location

    9 votes

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  8. Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…

    3 votes

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  9. Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.

    1 vote

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  10. We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new staff. It would be so convenient if I could go to the user record and have a list of call queues available with checkboxes on which ones to assign them to. In both the members section and as a Manager (since the manager section is the only way…

    3 votes

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  11. Currently, the Admin Portal Website has the new user invite link set to expire after 48hrs. This is not the industry standard (72hrs) and is extremely inconvenient- especially when setting up accounts before the weekend or there is a holiday during the week or an individual is in indoc or has unexpected PTO. This is an extreme duplication of effort and results in a great deal of wasted time.This is an extreme inconveniences with a simple resolution.Please consider raising the expiration limit from 48hrs to 72hrs.Thanks, can't wait to see this implemented

    4 votes

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  12. Request is for a Do Not Call list to be applied for outbound calls on RingEX. An administrator should be able to create a list of numbers that are not allowed to be dialed outbound from any endpoint in the instance. This would be very helpful for recruiting firms.

    18 votes

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  13. Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.

    2 votes

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  14. It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an administrator, who is the likely person to generate the buttons, to have access to various RingCentral extensions. My thinking is that you should be able to configure a RingMe button simply by clicking on the number, and then the RingMe configuration should be surfaced someplace for an Admin to create.

    3 votes

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  15. Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area code each time.

    3 votes

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  16. I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours.For ex: if business hours end at 5:30p, then all inbound text messages received after 5:30 would receive an automated text response as composed by the extension user, such as "Thank you for reaching out. It is outside of our normal business hours. I look forward to reading and responding to your message the next business day. If you need immediate assistance, please call 911."

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. My customer would like to set all of the numbers on their account to voice only as they have been getting some spam faxes and do not need to use fax. The only way to convert numbers to voice only at present is going into the settings of individual numbers which is very time consuming so they have asked for a way to do this for multiple numbers at a time.

    2 votes

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  18. Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!

    5 votes

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  19. RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts security when talking with RingCentral support, billing etc.

    3 votes

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  20. I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. (Managing the user's own settings on the service page need not require a password.)

    1 vote

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