3952 results found
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Show the actual extension of the device that answered the call.
Show the actual extension of the device that answered the call. For example, call from the main number should route to 101 and within 101 there is a ring in order which is as follows.: 102, 103, 104. If 102 pick up the call from the main number, the extension that must show on active call is 102, not 101.Phone that answered the phone should be seen on the device, not the extension where it was transferred to.
2 votes -
Forward received faxes to email
Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…
4 votes -
Point Site's Custom Answering Rules to Another Site
To be able to Point Site's Custom Answering Rules to Another Site without routing it to other extensions then route it to the other site.The customer does have a question it is possible to set the answering rule under Site A then to have an option to forward the calls to Site B. The only option is to another extension, voicemail, multiple extension(call queue) etc etc.
1 vote -
call waiting on each user on a call queue that is already full capacity
when call queue members are already engage on an active call (when call queue is already full), the call will not direct to voicemail or to a different extension but will loop back to the same queue and the RC App and the deskphone will show a new incoming call and would have the ability to pick up the calls. or if shared lines extension can be added on the call queue
1 vote -
RC University Courses assigment, and progress tracking over multiple users.
We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings.
We would like to have a way of assigning the trainings to our team members and also be able to track if these trainings were completed.
Since we will be giving a certain time period to complete them. As of rigth now, we are unable to assign them or see someone's progress on them.18 votes -
Change the operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Change operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.
Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Be able to add a name to an incoming cell #r call coming to my desk phone.
I would like to see wthe name of the person calling me.
1 vote -
Allow vlans to be set via admin portal rather than just the web interface of the physical phone.
vlans to be set via admin portal.
1 vote -
Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones.
Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if I customize in Admin Portal > User > Presence > Appearance, I'm limited to two. I desire 6 primary lines and 6 to show other extensions. I'm forced to waste the phone's ability because I can't pick the primary line.
2 votes -
Extend the date range for Inbound and Outbound call logs
To widen the range of retrieving calls for Inbound and Outbound. Quality Review purposes.
4 votes -
Option to opt-out automated RingCentral Application Survey.
For admins to have options to opt-out the automated RingCentral Application Survey for every users.
10 votes -
User able to accept multiple calls
It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence
1 vote -
Lock the users access to change their hold music tone
As a company it is a must to have one hold music. Which can be done but why give the users the ability to change it on their own. Best if this ability can be locked by the main super admin.
1 vote -
To Save Two Voice messages simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
1 vote -
Persistently notify for a new voicemail message
It would be great if we have a feature that persistently notifies of a new VM message until that message is checked/listened to
1 vote -
Fax prompt error show if the attachment was corrupted
Customer request if ever the attachment was corrupted they want to see a prompt that attachment needs to update or revise.
1 vote -
Ability of Each Phone Number to Block Phone Numbers in Bulk
We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…
5 votes -
add capability to change the External number Caller ID
Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID
3 votes -
Add "Missed Call" handling to Delegate Line Groups
Use Case: Financial Advisors have complex call flow requirements on lines with BCA. They need the option to roll missed calls over to another extension if they or their delegates are not available to pick up the phone to ensure the caller never has to leave a voicemail.Feature request: Add "Missed Call" handling to Delegate that allows them to forward missed calls to a different extension.
12 votes
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