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3012 results found

  1. We would like to prevent call queue members from switching status to do not accept calls or DND

    22 votes

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  2. Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users

    1 vote

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  3. Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.

    2 votes

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  4. have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.

    1 vote

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.

    16 votes

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  7. Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.

    1 vote

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  8. I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..

    1 vote

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  9. I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.

    2 votes

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  10. Request is to add the ability to assign/update site information for users.

    1 vote

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  11. Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.

    3 votes

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  12. This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.

    3 votes

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  13. Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end

    1 vote

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  14. Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.

    4 votes

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  15. user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics

    1 vote

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  16. Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.

    4 votes

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  18. Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.

    1 vote

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  19. Please increase the character limit on the "Name" field of the "Number Detail Page".

    3 votes

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  20. When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.

    3 votes

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