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3039 results found

  1. This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.

    3 votes

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  2. Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end

    1 vote

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  3. Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.

    4 votes

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  4. user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics

    1 vote

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  5. Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.

    4 votes

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  7. Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.

    1 vote

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  8. Please increase the character limit on the "Name" field of the "Number Detail Page".

    3 votes

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  9. When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.

    3 votes

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  10. Feature request to make reports shared with all super admins

    2 votes

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  11. When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country

    24 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.

    1 vote

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  13. Idea: Add trace for deleted voicemail to the audit trailWho would benefit from it: All Account adminHow should it work: Audit trail should be able to track and provide details when a Voicemail was deleted, who deleted it and when it was deleted, so it will be easier for the Admin to track and explain to their User what happened to a missing or deleted voicemail.

    1 vote

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  14. I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.

    1 vote

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  15. As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.

    1 vote

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  16. Polycom's limit is up to 3 expansion module. Please allow this to work with RC account as well.Customer's verbatim: Contacts are not spreading out to all expansion modules attached to the desk phone.Our receptionist has a Polycom VVX410 with 3 expansion modules attached. The expansion modules are receiving power and the onboard phone setting recognize the 3 connected modules. We have filled the receptionist HUD with 100 contacts to utilize the expansion modules.Only the first expansion module is populating with contacts. In the web portal for this phone, I only get the options to select 0 or 1 expansion modules.The…

    2 votes

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  17. It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone.Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropdown under the phone itself to select an assigned user. This way it is intuitive.And please stop putting us through the order process to 'order' a phone I already own and charge me for a new line I don't need. This complicates the whole process and is unnecessary.

    3 votes

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  18. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

    15 votes

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  19. 12 votes

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  20. Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.

    17 votes

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