3039 results found
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Admin toggle availability status
For an admin to be able to toggle the activity of a user in a queue.
8 votes -
After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications
After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected
5 votes -
The availability of Voicemail to Text Option even if HIPAA is activated.
The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
2 votes -
RC Support should have the capability of retrieving number/s from a disabled account
RC Support has the capability of retrieving number/s from a disabled account
1 vote -
The ability to turn on / turn off "Lateral extension dialing" within IVRs
We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.
25 votes -
Bulk change to Site Hours in Multi-Site environment
Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.
10 votes -
Access to Text Message Log for Supervisory Purposes
For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.
4 votes -
Option to block, filter, and allow certain emails from specific sources for email to fax
We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office.We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.
1 vote -
There should be a way to filter out a complete call in the detailed call logs.
While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.
5 votes -
Sharing Meeting Templates Among Office Users / Company-Wide
Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165
3 votes -
Analytics- Exporting MOS and QOS
When exporting MOS and QOS stats from the analytics portal, graphs are not included
14 votes -
Include Billing Details in the user report when exporting
The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
1 vote -
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users sectionWhy are they in separate places?
3 votes -
Activate Limited Extensions
It would be great to be able to activate limited extensions when creating them.The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activate them myself.We have hundreds of sites with phones like this and it is a major pain.
4 votes -
Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.
Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.
1 vote -
Call integration with TekMetric
Thousands of auto repair shops use TekMetric (client billing software) AND RingCentral. To integrate the two programs would be so very helpful!!
1 vote -
Playing Recordings During Call
Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
6 votes -
expand search function to find text used across RingCentral
I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it
3 votes -
Provide an Alert on Portal for Super Administrator for any user that has set "Do Not Accept Any Calls"
Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.
2 votes -
Please allow a Voicemail PIN number to contain repeating or sequential digits
Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.
1 vote
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