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3086 results found

  1. I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number

    1 vote

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  2. Hello! How do I remove a user from Messaging that does not have an extension assigned to them?

    4 votes

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  3. our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait for a reply from the account team.

    2 votes

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  4. This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for it to not ring their phones unless they are filling in for the others. I was thinking maybe there would be a way to create a button or something to where they could mute/hop out of the call group so they dont have to hear their phones ringing all day.…

    2 votes

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  5. Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.

    2 votes

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  6. At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arrow next to each group one at a time to expand the user list.

    1 vote

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  7. add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

    6 votes

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  8. disable incoming caller ID even using IVR Menu

    4 votes

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  9. Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.

    4 votes

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  10. Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.

    5 votes

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  11. We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…

    17 votes

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  12. To have more email accounts permitted to send fax via email.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.

    2 votes

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  14. We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would be a good way to prevent PBX hacks

    2 votes

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  15. Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.

    2 votes

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  16. Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.

    1 vote

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  17. Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dates of the call log.

    1 vote

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  18. For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

    4 votes

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  19. Ability to delete user extension even if the activate directory is active on the account

    6 votes

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  20. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    3 votes

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