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2999 results found

  1. Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users

    1 vote

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  2. Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.

    1 vote

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  3. If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.

    1 vote

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  4. It would be useful if the user creation date is also available on the user end in the Admin Portal.

    3 votes

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  5. we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00

    9 votes

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  6. Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.

    1 vote

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  7. Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…

    1 vote

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  8. The user wants to retain the messages once the extension gets deleted.

    1 vote

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  9. The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.

    2 votes

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  10. Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.

    4 votes

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  12. It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.

    7 votes

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  13. Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user

    1 vote

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  14. Option to download reports for all users call forwarding settings as it is tedious to check every user

    3 votes

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  15. notification sound in call queue group for incoming call while everyone's busy

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Customer wants to create a custom rules but unable to see/select the number that is currently assigned to an IVR Menu.

    1 vote

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  17. The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list

    1 vote

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  18. Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name

    1 vote

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  19. I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

    15 votes

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