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3039 results found

  1. need to add a rule, so when nobody answers in the call group after 3 rings, it goes to someone's mobile phone

    1 vote

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  2. -Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user

    1 vote

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  3. We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?

    11 votes

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  4. Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.

    1 vote

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  5. so let's say someone is on the phone and someone else calls them, is there a way to set it to allow the call to be given a prompt to either go to Voice mail or request a call back

    1 vote

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  6. We need the option to backup the configuration on the service web portal.

    5 votes

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  7. 3 votes

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  8. We would like to request an option to remove extension's duplicated default presence.

    3 votes

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  9. This could be logging in. Also if they have received any calls in the last 90 days.

    7 votes

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  10. Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles. 

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times

    5 votes

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  12. Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.

    3 votes

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  13. Customer would like to be able to check the login/logout of an extension on the call queue.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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    • cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
    • cx needs an option an in the online account or app to make the personal contacts centralized.
    5 votes

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  14. The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.

    5 votes

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  15. Feature to have Service Status Notifications sent to a Message Only Extension or Announcement Only Extension

    1 vote

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  16. We have two fax numbers with Ring Central and need to access both at the same time. It would be nice to open the app on two different windows to access each fax number individually at the same time.

    1 vote

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  17. to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax

    1 vote

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  18. The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users

    1 vote

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  19. We have a need when the same customer call is transferred to multiple agents/legs the recordings are saved separately they need to be combined as one recording.

    3 votes

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