3086 results found
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update shipping address per site
ability to update shipping address per site and cost center without placing new order first
1 vote -
Allow only calls from inside extensions
We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
1 vote -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
7 votes -
have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
Spoke to customer
spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking
1 vote -
Capability to know the total amount of SMS in the Inbox
Capability to know the total amount of SMS in the Inbox
2 votes -
Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
2 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
12 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
5 votes -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
2 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
1 vote -
to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
1 vote -
Push To Talk Analytics
looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
1 vote -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
1 vote -
Modify DDS keys on polycom T53W
We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help
1 vote -
Specific Email notification of Call Recording for Multiple Site
Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.
1 vote -
Feature to enable the video recording function for certain users
So we disabled the recording function of meetings for all users. However, sometimes we enable it for certain cases (training etc.). However, to do that, it seems like we need to enable ALL users before we can select that individual to enable the recording function. My question is, is there a setting somewhere, where the admin can enable a video recording function for certain users, instead of toggling it on/off for all users?
1 vote -
Edit voicemail greeting of a user extension by multiple users
A feature in which multiple users can have the capability to edit the voicemail greetings of one user extension/message-only extension and submit the changes through email
1 vote -
Assign voicemail box to an external number or create multiple voicemail box from external number
Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.
2 votes
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