3885 results found
-
Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
8 votes -
Mass export of user data
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
5 votes -
Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
3 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
3 votes -
Toll-Free Numbers
Hi team, I have a client that regularly orders TFN's and they said it's a pain to have to copy & paste the phone numbers from the first step to submit to our support team to provision. Is there a way to get an excel sheet or CSV format of the toll free numbers to remove a step for clients moving forward? Please and thank you!
1 vote -
Analytics Report counting number of transferred calls to an external number
Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.
13 votes -
Import contact lists from CallTools
The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
Customer wants a seamless experience when importing contacts4 votes -
Manually change the caller ID for outbound calls from his deskphone
reconfigure one of buttons of the phone that will give him options to make changes with a number to another when making outbound calls/caller ID
26 votes -
Add BYOD as filter for deskphones
Since there are a lot of desk phones added to the account, the user won't be able to filter or separate which desk phones are BYOD and was purchased from RingCentral.
User requested this feature so they can easily identify the BYOD phones that they need to update (Example: SIP).
1 vote -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
168 votes -
Users list column with enabled call forwarding indicator
It is good to have a column on the users list where we could easily see which user has call forwarding enabled instead of the current way of checking each users one by one.
5 votes -
Add account wide hold music option
We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?
20 votes -
Restrict Standard User To modify Setting
I would like to have a way that restricts standard user to modfy there Incoming call rules specially the schedule hours because of lthe businesses now are hiring remote workers.
5 votes -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
12 votes -
SMS Reporting | Distinguish between internal and external SMS and Track failed SMS attempts
We would like to request an enhancement to the current SMS reporting system on the admin portal. Specifically, we need the ability to:
Distinguish between internal and external SMS – The current reports do not separate internal SMS from external SMS. A clear distinction in the logs would help us easily identify and filter these messages.
Track failed SMS attempts – Currently, there is no way to track failed SMS attempts. Adding a feature to report on failed SMS deliveries would provide more visibility and allow for quicker troubleshooting.
1 vote -
Quick links to previous changes made in the admin portal
We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.
7 votes -
Force users to change their voicemail pin every X amount of days
Is there a feature we can enable that will force users to change their voicemail pin every X amount of days?
1 vote -
BT Feature Request: To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
5 votes
- Don't see your idea?