3483 results found
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call waiting
If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?
2 votes -
remove do not disturb
We have several employees who are enabling the DND setting as well as turning their desk/mobile sound off for incoming calls. The phone set up we had with our previous phone system allowed us to block access to these options for standard users but I'm unable to customize or restrict this type of access now.
27 votes -
Adjust the status for multiple call queues.
I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.
5 votes -
Fax / SMS recipient Option
Fax / SMS recipient option when setting using custom answering rule.
2 votes -
A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."
A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options
2 votes -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
2 votes -
Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
8 votes -
Precondition tips when a certain feature in Service Web cannot be enabled
Certain features cannot be enabled if precondition is not met. It would be helpful if there is a pop-up of required steps to be done first if a specific feature cannot be enabled.
1 vote -
Option to limit the access to the shared external contact
An option that you can limit access to the shared directory of external contacts.
1 vote -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
13 votes -
HIPAA Compliance Banner in RingCentral Account
Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.
Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.
Proposed Solution:
Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:
- A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
- A visual icon associated with HIPAA compliance.
- A link…
3 votes -
Add and Delete Button on Email Notification
The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.
We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.
1 vote -
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
2 votes -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
Access to the numbers reserved on the number storage
We need to have access to see the list of numbers reserved on the number storage list.
4 votes -
Incoming call information special number
Hoping there is an option to use the incoming call information special numbers even for for those calls that are just received by the direct line of the extension because at the moment this feature only works when the calls of the extension are set to forward to an external number.
3 votes -
capability of adding a user under extension
Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.
1 vote -
Custom rule time schedule time
We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval
3 votes -
Need to have background for polycom phones
https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.
4 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes
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