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  1. With reference to the customer's concern, we hereby propose the implementation of an option that enables the routing of unanswered calls, from the Answering Service, back to the customer's mailbox. By doing so, the customer can receive the missed calls in their mailbox and revert to it as per their convenience. This feature would help ensure that no calls are missed and would also ensure that the customer is not required to rely solely on the Answering Service for their communication needs.

    1 vote

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  2. It would be helpful if the message notifications for an extension could be set according to work hours. For example, during work hours, we are available and will hear/answer calls/texts, so we do not need the message notifications sent to our cell phones. For after hours, it would be nice to have the ability to designate message notifications to be sent to the numbers we choose, so the person on call will receive the messages. Right now, we all receive the voicemail and text notification at all hours regardless of whether we are open or closed. It would be nice…

    1 vote

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  3. Personal contact should be automatically visible to other user

    1 vote

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  4. We have a non physical line that we use to monitor interviewer calls. These calls go straight to voicemail and create a message for us to review. If anyone deletes the voicemail it is gone forever. It would be ideal if we were able to record these calls to review in perpetuity.

    1 vote

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  5. A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.

    2 votes

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  6. Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.

    2 votes

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  7. Able to edit and removed some options for the existing default role such as standard International instead of creating new one and assigned to multiple users one by one.

    1 vote

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  8. Standard or standard international users access restriction from deleting their own SMS(inbound/outbound/conversations), Fax(inbound/outbound) and voicemails

    1 vote

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  9. For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!

    1 vote

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  10. include "seconds" in the time area of call logs currently only shows Hour and Mins.

    1 vote

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  11. Customer wants the red light indicator on the phone to turn off once the voicemail is deleted from the email

    1 vote

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  12. It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.

    1 vote

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  13. It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.

    1 vote

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  14. We are looking to establish a RingCentral Partner Advisory Group, please reply if there is any interest in joining.

    1 vote

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  15. ability to have the option to customize park location like offering message for callback

    1 vote

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  16. A way to stop SMS delivery to US numbers from RingCentral Canada account.

    1 vote

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  17. It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr

    2 votes

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  18. We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on

    8 votes

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  19. The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.

    18 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Cx wanted to use the TollFRee number as thier Outbound caller ID. CT-30556: Due to new Telco regulations (Communications Alliance Scam Code) in AU, outbound calls from RingCentral AU customers who use their AU Toll-Free numbers ( 13/1300/1800/1900) as CLID will fail to connect.

    3 votes

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