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  1. ...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats

    1 vote

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  3. We want to see the end time of our users to the customers that they are talking to.

    1 vote

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  4. Syncing RingCentral numbers to the associated accounts that are connected through Active Directory in order to fill out the telephone field in User properties. This will help in automating the lengthy process of manually entering these details for each user, especially effective for companies with a lot of employees

    2 votes

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  5. 3 votes

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  6. Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.

    5 votes

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  7. ability to add the super admin app to ring with the user's app

    1 vote

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  8. Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.

    16 votes

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  9. Auto Answer Feature sync in Physical Deskphone provisioned. The customer is inquiring about the availability of the Auto Answer feature for their user extension in RingCentral app. They would like to ensure that this feature is also synchronized with their deskphones. In other words, they want to be able to auto answer calls from both their user extension and deskphone through the RingCentral app.

    1 vote

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  10. It is much easier for us if any users within our company email domain @stretchlabhawaii.com can create a new RingCentral account.

    1 vote

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  11. customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. to separate the vm and fax notification

    8 votes

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  15. The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -

    Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view

    4 votes

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  16. It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.

    6 votes

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  17. I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.

    50 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  19. I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.

    2 votes

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  20. I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.

    3 votes

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