3885 results found
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Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
Transfer the call automatically from call presence
Currently we need to manually transfer the call presence to another user extension. We are requesting to have the call presence to be transferred automatically to the selected user extensions if the user that has presence cannot answer the call.
3 votes -
RingOut
RINGOUT should be included in PERFORMANCE report KPI
1 vote -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
3 votes -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
12 votes -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote -
Allow multi-user devices to be set up for BT accounts
Feature Request : Allow multi-user devices to be set up for BT accounts
Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.
Significance of the feature : Allows one device to enable multiple phones
Current behavior : currently unavailable under BT Cloud Work Accounts
Brand : BT Business
1 vote -
Customer is requesting to have a report that will show the logs that records the actual key press.
So that the customer will have a view of the report that will show the logs that records the actual key presses.
15 votes -
download or extract information from Account like the Emergency Response Location
need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.
2 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
15 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes -
BT feature request: Call whisper for users
It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.
1 vote -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
7 votes -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
4 votes -
spanish translation when they press a any keys on ivr menu
An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.
4 votes -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
2 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
20 votes -
Adding 2nd number for 2 factor auth
How would I add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications.
1 vote -
Ability to disable multiple outbound simultaneously
Ability to disable multiple outbound simultaneously or making a new call while on on going call.
1 vote
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