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  1. The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.

    2 votes

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  2. Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.

    4 votes

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  4. It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.

    7 votes

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  5. Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  6. Remove email notification to the users when adding or remove users in call monitoring.

    6 votes

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  7. notification sound in call queue group for incoming call while everyone's busy

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Customer wants to create a custom rules but unable to see/select the number that is currently assigned to an IVR Menu.

    1 vote

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  9. The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list

    1 vote

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  10. Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name

    1 vote

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  11. I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

    15 votes

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  13. My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then…

    27 votes

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  14. cx wanted to setup 7 call queues with each one their own VM Each extension on the account should have access to each mailbox.As a present there is a limitation off 5 user/mailbox.Costumer had to remove 2 call queues Question of the costumer is that it would be possible to add more user per mailboxxUID:3092206036Company name : Dino’s Company LLCEmail : dinojr@corvettesalvage.com.

    1 vote

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  15. Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone…

    1 vote

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  16. Customer wants to have a feature where multiple users can access 1 extension

    1 vote

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  17. Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!

    2 votes

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  18. We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…

    3 votes

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  19. It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.

    2 votes

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  20. Customer would like a feature where when a call is on hold, an interrupt audio will play

    4 votes

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