3885 results found
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Call routing with caller ID tag
Call routing with caller ID tag
Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…
2 votes -
Custom Rules notifacation
After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.
3 votes -
Deactivate active user extension immediately without using filter section on the Admin Portal
Deactivate active user extension immediately without using filter section on the Admin Portal
2 votes -
Custom Rule Greetings
We use the custom rules for holidays and all sorts of scheduled and unscheduled closures in our queues and IVRs. As an example our offices closed yesterday at 2pm due to heavy lake-effect snow. Adjusting my "Weather Closure" rules is easy and it works great (even if the staff queue managers never do it themselves).
However, what we don't have is an easy way to inform callers about the reason for the closure. The queue is simply closed, callers get sent to voicemail, and that's it.
I could re-record the Call Queue Greeting, but that's not a good solution for…1 vote -
Have an option to download the fax on different format
Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.
1 vote -
make availability status either red or green, removing the offline or invisible status from users?
To have the option to make the availability status either red or green, removing the offline or invisible status from users?
2 votes -
-ability to edit the outbound caller id so the users can only select the direct number or main company number
-ability to edit the outbound caller id so the users can only select the direct number or main company number
20 votes -
Blocking Specific Numbers Account Wide
Implement a system-wide restriction to block users from dialing a specific phone number while maintaining the ability to make calls to other numbers.One possible solution to block users from dialing a specific phone number system-wide while still allowing them to make calls to other numbers could involve implementing a call-blocking feature at the network level. This feature would be configured to recognize the specific phone number that needs to be blocked and reject any outgoing calls to that number from any user within the network. Additionally, administrators could set up permissions or restrictions within the phone system to prevent users…
12 votes -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
8 votes -
Show what was dialed from the Dial by Name Directory
Call logs or Reports that will show what was dialed from the Dial by Name Directory
2 votes -
Capability of the User to use Multiple Site Caller ID
Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number
39 votes -
Incoming caller ID for Internal calls
Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.
For example:
The current set up is Outbound Call/Faxes>
Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.10 votes -
Voicemail storage increase
It would be better if we get more than 200 message on the voicemail storage, so that a company will not miss any messages from a caller. Also, having an easy voicemail reports that can see the total amount of voicemail for each of the user extensions.
13 votes -
Adding new contact then replacing existing contact without any duplicates
Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates
2 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
13 votes -
dial by name directory
Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.
2 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
22 votesRingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
BT FR - Additional Supported phones for key customization
I would like to formally request the inclusion of the Poly VVX350 and Poly VVX250 models for customizing soft keys using a key template. Currently, only the Poly VVX450 is compatible with this feature, allowing the addition of external numbers on Presence. Expanding compatibility to include the VVX350 and VVX250 would greatly enhance the flexibility and functionality of the system.
1 vote -
Update list of UK counties
Update the counties list in the UK OR allow search by area code only so we don't have to hunt for a county that hasn't existed since the 1990s
Examples are Cleveland for Middlesborough numbers and there's no greater Manchester county still, there are other issues.
Quite often I know what area code I need, I don't really care what county its in and neither should you, this is a CLOUD telephony platform...
Also when the list of number is returned sort by number and instead of change set just have "next page" so we can get a range easier…
1 vote -
Send fax transmission result only to user who send fax using the company fax number
We would like to be able to see faxes for only faxes that are sent by the sender. For example, if shawna@thebradshawfirm.com sends a fax can ONLY shawna@thebradshawfirm get a receipt for the fax rather than EVERYBODY who is listed to be able to receive faxes getting them as well?
3 votes
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