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3086 results found

  1. We have identified a critical issue concerning the acceptance of certain county/area inputs within our system.Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors occurred. Please confirm the fields and submit again."The verified emergency response location in question is North Lincolnshire. Our Subject Matter Experts (SME) and the Emergency Response Location (ERL) Support Team have meticulously confirmed the accuracy of this address.Ensuring the precise location information is crucial, especially in emergency situations, to facilitate the swift and accurate deployment of our emergency response teams.Your immediate attention to this matter is…

    2 votes

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  2. Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
    Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.

    2 votes

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  3. Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.

    7 votes

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  4. Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.

    5 votes

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  6. Hey! It would be great if you could add a audio file notification by SMS when a customer leaves us a message. Thank you!

    1 vote

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  7. Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.

    1 vote

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  8. A feature in which we can set up a greeting before forwarding the call when a keypress is selected

    1 vote

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  9. Need to be able to control it on my end and they should not be allowed to change it on their end.

    1 vote

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  10. It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.

    9 votes

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  11. To be able to change the Fax Transmission Result sent number.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. ability to move to the center the desktop app in the user call forward option

    1 vote

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  13. As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.

    1 vote

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  14. It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.

    11 votes

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  15. It would be great, if we can set up an operator (when people call and press 0) by their work hours. For example if John only works on Thursday 8am-3pm, it would be great if we can set it up to where a system automatically makes him an operator for these hours, or anyone of our choosing based on their hours. After John is done it switches back to main operator.

    1 vote

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  16. Enabling SMS for the trial accounts following the prohibited campaigns and contents.Including BAA/HIPAA

    2 votes

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  17. To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization

    2 votes

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  18. If I could suggest one potential improvement to pass on to the engineers to include in a future update. The downloaded Detailed Call Logs have a column for Result Description. The “Receive Error” Action Result has a Result Description of “Receive Error.” Adding a more detailed Result Description could be beneficial.

    2 votes

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  19. As part of account administration and granting access to features in RingCentral, is seems very inflexible that a user can only belong to a single role. If just a single additional permission is needed, you have to create a whole new role each time and change the role the person is a part of. This seems like a lot of overhead and management of many user roles. It would be ideal if a user could be part of multiple roles so that permissions are additive. If a permission is disabled in one role but enable in another, the user will…

    1 vote

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  20. The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.

    1 vote

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