3952 results found
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Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
Ability to load a greeting for outgoing calls
Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.5 votes -
change the Character limit with caller ID
Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.
11 votes -
option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used
option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used
1 vote -
Recording Prompt - Number History
I was recently informed that when we record a prompt via Phone Call, there is no way to delete a number from the history even if the extension has been long deleted.
It would be best if there's a way to automatically remove an extension from the history if the extension is no longer listed as a user.1 vote -
Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users
The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
61 votes -
Export user phones list
A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab
10 votes -
Increase the number of callers allowed in queue to 50 callers
Increase the number of callers allowed in queue to 50 callers
11 votes -
Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number
Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number
28 votes -
Retrieved data for a deleted user extension
It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.
45 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
1 vote -
Outbound Branded Calling Feature | First Orion
Hi there! I just had a quick question.. I am trying to use first orion to register my business so that my RingCentral phone numbers will show the business name when my agents outbound. They are asking for me to select a Service Provider but RingCentral does not come up as an option.
2 votes -
Option to receive fax on online account and application when using ATA
Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.
12 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
19 votes -
Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
4 votes -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
28 votes -
Access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
5 votes -
1 vote
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Real time syncing of Archiver
Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.
1 vote -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote
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