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3086 results found

  1. Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
    It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.

    1 vote

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  2. Ability to customize live reports. For instance, remove the call queue option

    1 vote

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  3. TCR business SMS registration checklist does not specify the requirements for these fields. My registration was unsuccessful because they viewed the "Description" field as having insufficient details of how I'm obtaining consent to send SMS even though I specified that the customers will initiate all SMS communication in the "How are you obtaining consent field".

    1 vote

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  4. I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 130. Please increase number of appearance and HUD ussers.

    6 votes

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  5. ...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.

    1 vote

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  6. from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats

    1 vote

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  7. We want to see the end time of our users to the customers that they are talking to.

    1 vote

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  8. There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through

    6 votes

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  9. Syncing RingCentral numbers to the associated accounts that are connected through Active Directory in order to fill out the telephone field in User properties. This will help in automating the lengthy process of manually entering these details for each user, especially effective for companies with a lot of employees

    2 votes

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  10. 3 votes

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  11. ability to add the super admin app to ring with the user's app

    1 vote

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  12. Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.

    16 votes

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  13. It is much easier for us if any users within our company email domain @stretchlabhawaii.com can create a new RingCentral account.

    1 vote

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  14. customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.

    1 vote

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  15. When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.

    2 votes

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  16. their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. to separate the vm and fax notification

    8 votes

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  18. The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -

    Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view

    4 votes

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  19. It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.

    6 votes

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  20. customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes

    1 vote

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