3039 results found
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Recording only 1 side of the conversation please
The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.
2 votes -
Customize Columns of Generated report
-this would allow admins more control on which details of the Report they want their users to see
1 vote -
Call Queue Caller Prioritization
We would like to have the option to prioritize some callers/numbers in the Call Queue, where in Call Queue members can answer them immediately, regardless of whether they are available or busy.
2 votes -
Forwarding calls directly to the voicemail of the recipient
The customer would like to have an option to forward a call directly to the voicemail of the recepient instead of ringing the line.
2 votes -
Continues Ring notifications for "Ring my phone when any user I am monitoring rings"
Current Behavior: When Ring my phone when any user I am monitoring rings is selected, all phone models will have audible and visual call notifications (ring) with group pickup call information. It Only ring once.It will be a better idea to have option to set how many rings/minutes it will ring the extensions.
2 votes -
Edit site for all of the user extension
edit site for all of the user extensions without going to each of the user and changing it one by one.
2 votes -
RC App serves as dialing pad and incoming/outbound calls will be answer on the manual provision phone
Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)
1 vote -
Dropbox SMS archiving for all users
option to Archive SMS for all users
1 vote -
Old Bill Statement Address Change
Have an option to be able to edit the address shown in the old billing statement or invoice.
1 vote -
Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
2 votes -
Disabling short ext number for IVR Menus.
Disabling short ext number for IVR Menus.
2 votes -
Access end user recordings from the Users tab in the Admin Portal
To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
2 votes -
Presence in General
Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.
1 vote -
Call Logs site
Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well
1 vote -
Email notification for Failed inbound fax
Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)
2 votes -
Call transcript with summary and call quality monitoring Feature as the CallRail has with extra 15% up charge for that feature will help...
... both RingCentral in the game and customers will stay Loyal for long-term.. Call transcript with summary and call quality monitoring Feature, as the CallRail has an extra 15% upcharge for that feature, will help both RingCentral in the game and customers stay Loyal for the long term.
1 vote -
Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote -
Specify account phone number
Allow super admin to specify the RingCentral account phone instead of forcing a bogus temp phone number that no one can remember. Allow assignment of a company number.
1 vote -
Put my User Management settings back
Please reinstate my user management settings. Ring Central has made them very complicated, and now I have to relearn it all to use it. I want to cry. I dont have the hours needed to relearn how to do everything. WHY on earth did Ring Central change everything?????????
1 vote -
Don't want to be notified as missed call if the call was already answer one of the extension inside the call queue
Don't want to be notified as missed call if the call was already answer one of the extension inside the call queue
1 vote
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