3885 results found
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Synchronous Automated Machine Detection - AMD
Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.
2 votes -
Option to change outbound call recording per site
cx would like an Option to change outbound call recording per site
2 votes -
option for Admin to disable users access to stop call recording
option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".
4 votes -
Vanity numbers with special character
Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.
1 vote -
Update Fax "From" info
When sending outgoing faxes from the company fax number, the "from" name is the extension's name rather than the company name. Please have an option to change not just the cover page but also the "from" information.
6 votes -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
2 votes -
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing.
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.
4 votes -
Automatically mark numbers as spam on the caller ID
We want to have a feature to Automatically mark numbers as spam on the caller ID.
Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.
3 votes -
Ability to have key press when a user extension received a direct call
It would be great if there would be a key press option on a user extension
2 votes -
4 digit extension by default
Hi team!
Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.
1 vote -
Allow Admins to set defaults for the Display Number settings
Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.
The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.
1 vote -
Scheduled Auto resync for deskphones
The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.
8 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
32 votes -
Creating a custom rule for voicemail notification to keep notifying with a certain time interval until the message is viewed
Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.
2 votes -
Allow Call flip to announcement only extension
We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker
It would be better if we can set a call to be flipped to a announcement only extension
1 vote -
Disable prompt when paging
We have tried to use the paging option for our phone VVX 450 on the process we have added the User to the paging group however every time we use the *84 or the phone paging button it always ask for the paging group the user wanted to page even the user is added on 1 paging group, it would be nice that it will directly go to paging without pressing the extension to make it less time consuming
3 votes -
Allow members to change their availability for the specific queue
Looking for an option to Allow call queue members to change their availability for the specific queue
since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.3 votes -
Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name
Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name fields for first name and username.
2 votes -
Bulk action or script on Disabling enforced SSO
Bulk action or script on Disabling enforced SSO
Query on Disabling enforced SSO and password reset
We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.
To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:
1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.We're seeking a more efficient method to implement…
2 votes -
Transfer call queue voicemails to external number during business hours
Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.
24 votes
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