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  1. I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.

    1 vote

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  2. Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue

    1 vote

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  3. Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created based on the queue manager entered in the custom field. Similarly, custom field could allow for grouping by region or district within a site.

    1 vote

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  4. When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.

    1 vote

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  5. Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.

    4 votes

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  6. When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.

    4 votes

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  7. Problem:
    When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.

    Steps to Reproduce:
    1) User Ext. A has voicemail recipient of User Ext. B. User Ext. B then forward voicemail to User Ext. C.
    2) Make a phone call to User A
    3) Allow the call to go missed and leave a voicemail
    4) Voicemail is delivered to the mailbox of User B

    Actual Behavior:
    The voicemail is sent to the VM mailbox of User Ext. B

    Expected Behavior:
    The voicemail delivery should follow…

    1 vote

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  8. You can mute messages, but would like to also be able to mute items in the inbox

    1 vote

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  9. We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?

    1 vote

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  10. Is there any way for the Mitel phones to have the intercom working while the DND is enabled?We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom call is converted into a regular call and will route to the receiving User's voicemail.".-However, customer wants to know if there is a way that it will not go to user's voicemail.

    4 votes

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  11. Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.

    1 vote

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  12. ...ing them one by one.. Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without checking them one by one.

    1 vote

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  13. Is there a global search for our account to see if a specific non RC number is associated with any queue or extension

    Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system

    1 vote

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  14. Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.

    1 vote

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  15. Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…

    1 vote

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  16. Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts

    1 vote

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  17. I want to disable the ability to use the call greeting feature. I have users making the mistake and recording their voicemail in this slot. Please let me know if this is something globally we can disable for our account.

    1 vote

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  18. My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the business and give them time to wrap up anything else they were doing.

    1 vote

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  19. The customer would like to assign an unused digital number to the Message-Only extension in his account.

    1 vote

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  20. Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.

    2 votes

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