3885 results found
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https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions
Customer would like to download the call logs for multiple user simultaneously.
5 votes -
Call log permissions for managers to view only their Agent's phone calls
To view and assign Call log permissions for managers to view only their Agent' phone calls
1 vote -
Platform Indicator where calls are routed and accepted on call logs
Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.
1 vote -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
79 votes -
Add additional filters to call log reports to filter calls by site
It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.
3 votes -
ability to delete the main Super Admin extension from the Admin portal
ability to delete the main Super Admin extension from the Admin portal
46 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
10 votes -
Ability to modify users without access to adding or removing users
I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.
5 votes -
allow super admin to delete meetings
There should be a option for the main Super Admin to delete scheduled meetings by other users.
4 votes -
Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
26 votes -
Call Log Email Delivery Settings for selected extension
Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension
14 votes -
Option to disable or enable fax feature for the entire account in the Admin Portal
The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.
5 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
Centralized User extension / Line
What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.
For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".
Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…
3 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
8 votes -
Configure Caller ID of Forwarded Calls
would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.
9 votes -
Add Phone Numbers in Filtering options for Call Records - Business Analytics
Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.
1 vote -
Automated User Provisioning Simplification
Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.
It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.
If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…
0 votes -
Ability of the admin to disable voicemail pin of a specific user
I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.
11 votes
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