3039 results found
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Feature Request Recommendation: Visibility of Inbound Calls Trying to Reach RingCentral Server but Failed
Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…
1 vote -
Dial by Name Directory - Allow custom voice recording & disable it confirming extension number
Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number
2 votes -
to be able to transfer call from user assigned in call handling and forwarding of another user
User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"
1 vote -
Add a (?) that tells you what each number actually means
Add a (?) that tells you what each number actually means
1 vote -
Email to Fax service - allowing to use an email associated to a 3rd party reporting apps when sending fax
The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.
1 vote -
Count times a recorded call is listened to
Just checking if there is way to see how many times a recorded call was listened to.
1 vote -
remove the option "Last year" on the download SMSlogs
customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days
1 vote -
Option to add contacts efficiently
It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.
2 votes -
looking for a change log in RingCentral admin portal or app
We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.
11 votes -
Add A Historical Logs for Phone Provisioning in the Admin Portal
-would be useful for troubleshooting if a set of phone goes down-currently, we can only capture logs real time internally (no history)
4 votes -
Set schedule for automatic deletion of Call Recordings
Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.
3 votes -
Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
3 votes -
Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"
User ID: 346716048Our customer wants to have the additional option to either have the user's phone to ring or not if "Enable me to pick up a monitored line on hold"
2 votes -
Remove a role domain site.
It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.
1 vote -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
1 vote -
Remove the option "Last year" on the download SMS logs
customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days
1 vote -
Shortcut iPad that auto-dials a number to the RingCentral application
Shortcut iPad that auto-dials a number to the RingCentral application
2 votes -
Transfer existing message from old mailbox to new user extension mailbox
Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
2 votes -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
2 votes -
call queue capabilities set to 5 calls before it will be transfer to Voicemail directly
It indicated that 5 calls would have to be in the queue before a caller gets transferred to voicemail and there is no way to send a caller to voicemail directly. That means our employees have to sit and listen to the call ring for about 3 minutes if the employee is available (instead of do not disturb) but just cannot take the call. I don’t want our employees constantly sitting on do not disturb because calls don’t go to voicemail.
1 vote
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