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  1. We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.

    1 vote

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  2. The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?

    1 vote

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  3. Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

    6 votes

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  4. Right now, we can only tick the toggle bar to forward all calls from the auto-receptionist going to an external number. It would be nice if we could create multiple call forwarding custom rules going to external numbers in the auto-receptionist.

    1 vote

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  5. it's that they can't call us
    but I want to block so I don't get fooled and call numbers I shouldn't call

    1 vote

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  6. One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.

    1 vote

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  7. when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator

    1 vote

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  8. Aside from using the special added number as an indicator if the incoming calls is from RingCentral or personal contacts, which is not applicable for every carrier, Try to have a different ringtones instead

    1 vote

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  9. caller id and number called on inbound calls on the RC website under the call log dashboard.

    2 votes

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  10. As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.

    1 vote

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  11. The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.

    1 vote

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  12. It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.

    1 vote

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  13. I wanted to see if there is a way to set up a report that runs for 7 days but only reports on calls made from 9-5 EST?We are also looking to set up a report that captures calls that occurred "Yesterday" from 9-5 and is ongoing. Is that possible?

    2 votes

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  14. Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.

    2 votes

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  15. We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.

    21 votes

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  16. We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site because of the English and Spanish MOE's at each site. the limitation of 5 makes this impossible. If that restriction was lifted, then we wouldn't have to add and delete people from the MOE's continually

    4 votes

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  17. cx has group pick up on the account, and added 10 members however this is not working> cx wants the 10 members to be able to press the pick-up key on the phone, the pickup key should be flashing so that they can pick up the call> as per checking when using group pick up one of the limitations is the call queue setupthe setup of the cx is when someone calls his main number the call is routed to the call queue, which they have pick-up settings and members, 7 extensions.> the extensions that are on the pickup settings…

    1 vote

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  18. When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.

    2 votes

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  19. Allowing automatic extension numbering is a great idea.Allowing us to program this feature for each separate extension area is a great idea also.Example:Extension length 5User start with [1-8]xxxxIVR menu 90xxxCall queue 91xxxPaging group 920xxShared line 921xxDelegated line 922xxPark location 923xxMessage-only 924xxAnnouncement-only 925xxLimited extension 926xx927xx - 99999 - expansion.This allows for easy identification extension type and an organized method of assigning extensions.

    4 votes

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  20. When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.

    5 votes

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