3614 results found
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International SMS feature to support country of origin
The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.
5 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
11 votes -
Option for voicemail messages to be send on email only
We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension
1 vote -
Setting the caller ID in Auto-receptionist's custom rule geographically
if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.
1 vote -
Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
33 votes -
allow admins to access user voicemail through sso
As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.
Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?
3 votes -
Customize IVR Keypress to connect to Webhook
The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.
1 vote -
Admin Portal Add Manaul Configuation Paramenters to Push to Phones
I have Avaya J159 phones that have a feature called Do Not Disturb (DND). If a user sets the phone to DND, that doesn't synchronize back to the server so DND does NOT show up in the contact list, or anywhere else so staff know they are in a DND/Unavailable state. If I log into the web interface for the phone, I can disable the feature and make staff set their availability on RC desktop or mobile. Since there isn't anything in Admin Portal that allows me to selectively disable features, I have to go to every phone and disable…
3 votes -
Record calls even if the ACD is off or the customer forgot to enable the on demand call recording
The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.
1 vote -
Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7 votes -
Limited access on the RC app to a specific user
Limited access on the RC app to a specific user
5 votes -
Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
10 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
13 votes -
Please label call logs/reports with names instead of extension numbers.
Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.
4 votes -
Ability to export international calling list from the Admin Portal
ability to export the list on international countries that I can call from the Admin Portal with the rates
9 votes -
custom role where a user extension can be assign a specific user to view and download analytics
Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.
1 vote -
Bulk Notification for Voicemail (Voicemail to Text)
Bulk Notification for Voicemail (Voicemail to Text).
- We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.4 votes -
Report - Phone System > Groups > All Email References
A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email
9 votes -
Relocate the chat icon or save button - mobile device
When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.
12 votes -
Ability to Edit external number under call forwarding
From the User's Ring Settings, we have an option to add an external phone number to forward the call and we have an option to edit the number to change to a different one instead of deleting it and adding a new number. Now it is not available and we only have the option to delete it. It would be helpful to add the option to edit the external number on a call forwarding of a user.
2 votes
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