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  1. All calls should remain. RingCentral needs to fix that. It makes no sense. I don't recall it saying it would delete calls, too. Maybe I didn't because it doesn't make sense. They should remain in the admin portal no matter what.

    1 vote

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  2. Company phone book were all the user can access all the contacts in to the company on individual extension.

    1 vote

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  3. 1 vote

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  4. I'm seeing a requirement, from a manager that would like to have access to the call logs that come in for their employee's, but they don't need access to the entire companies call log, just their dept.

    1 vote

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  5. Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional

    2 votes

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  6. Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.

    1 vote

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  7. In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…

    1 vote

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  8. We recently added the text feature and notice we can see a report of how many messages are going out and the phone number the actual message that goes out and is received is not there. We would like to monitor what our staff is sending and what the guest is replying.

    1 vote

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  9. Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.

    1 vote

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  10. Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.

    2 votes

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  11. We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm

    1 vote

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  12. option to remove beeping sound for on demand call recording

    1 vote

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  13. Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.

    1 vote

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  14. Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    2 votes

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  15. Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.

    5 votes

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  16. We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.

    29 votes

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  17. Wants to have the option to add an additional email to receive the invoice

    3 votes

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  18. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.

    1 vote

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  19. Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.

    1 vote

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  20. We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes

    1 vote

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