3039 results found
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ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
2 votes -
Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and ha...
...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.
1 vote -
Reset Extension to send New Welcoming email for new set up
Reset Extension to send New Welcoming email for new set up
3 votes -
Call Forwarding first 2 rings 2 extension added will ring then 3rd and fourth ring first 2 extension will continuously ring then another...
... 2 extension can be added.. If the main company number is being dialed first 2 Extension will ring then on the 3rd and 4th Ring First 2 extension will continuously ring but Extension 3 and 4 should be added
1 vote -
Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?
It would be nice to be able to select within our call rules to have for only internal users in our RingCentral account to come through normally, but all external callers route directly to voicemail. For example, when an employee dials the 4 digit extension, as oppose to when someone dials the full direct line number.
1 vote -
The chat bot window covers the “save button” when entering new payment information
I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.
1 vote -
Provide a means to offer IVR function within a call queue to give a caller options to redirect
Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue
1 vote -
Add Custom Field to Call Queues
Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created based on the queue manager entered in the custom field. Similarly, custom field could allow for grouping by region or district within a site.
1 vote -
Template Application Status
When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.
1 vote -
Message-Only Extensions should have a schedule
Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.
4 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
4 votes -
Forward voicemail to another extension and follow the forwarded extension's voicemail delivery rules
Problem:
When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.Steps to Reproduce:
1) User Ext. A has voicemail recipient of User Ext. B. User Ext. B then forward voicemail to User Ext. C.
2) Make a phone call to User A
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User BActual Behavior:
The voicemail is sent to the VM mailbox of User Ext. BExpected Behavior:
The voicemail delivery should follow…1 vote -
Mute Conversations within Inbox
You can mute messages, but would like to also be able to mute items in the inbox
1 vote -
SMS logs | Check Group SMS
We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?
1 vote -
Mitel phones to have the intercom working while the DND is enabled
Is there any way for the Mitel phones to have the intercom working while the DND is enabled?We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom call is converted into a regular call and will route to the receiving User's voicemail.".-However, customer wants to know if there is a way that it will not go to user's voicemail.
4 votes -
Ability to see who rejected the call in Analytic Reports
Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.
1 vote -
Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without check...
...ing them one by one.. Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without checking them one by one.
1 vote -
Way to search a non ringcentral number to see in which call forwarding it is added
Is there a global search for our account to see if a specific non RC number is associated with any queue or extension
Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system
1 vote -
Presence set different greeting or an identifier when a call is from another user
Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.
1 vote -
Queue overflow user status
Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…
1 vote
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