3001 results found
-
Capability to check in SCP in users are using headsets and to know the make and models connected
Capability to check in SCP in users are using headsets and to know the make and models connected
1 vote -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Prevent Caller From Dialing EXT while on hold/waiting in queue.
Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.
4 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
7 votes -
Add a checkbox in User Details -> Security to force password change on next login
Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
7 votes -
Voicemail transcriptions formatting numbers in US format, not Australian for AU account.
Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default
1 vote -
External number with a user extension voicemail in their app will be notified
Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.
1 vote -
Disable Call Waiting and "Drop caller" instead of send to voicemail
Hello,Since the late 1800's (wow over 140 years ago) If someone is on a call the calling parties call would be dropped and they would get a busy signal.Fast foward lae 1970's and Call Waiting was introduced, So callers would get a ringing phone and you the recepiant of the call would here a beeping on your line.Fastward to RingCentrean and now we have this great powerful VOIP system, exepct they left out allot of basic features that have been around since 1800's such as busy signal if the user is on the phone.So I plead with RingCentral and the…
3 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
2 votes -
Allow Other DID as a Caller ID of another user
Customer is asking for an option to use an assigned number/DID as a caller ID of other userIs it possible to allow User1 to have their Outbound Caller ID show as from User2?I have a user that I'd like to allow to other user's to dial from their desk phone and/or mobile app showing the number as their outbound caller ID.
1 vote -
After going into voicemail have an option to transfer to an extension or group
We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.
1 vote -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
1 vote -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
4 votes -
Absolute session timeout: Create a security feature in service web that allows admins to force users to authenticate every X number of days
Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…
2 votes -
Delegate user access to call logs of users they are monitoring
delegates should have access to the missed call logs of the user extension that they are monitoring
2 votes -
Assign Caller ID to multiple user extensions at the same time not one by one.
It will be better if we can assign a caller ID to multiple users at the same time instead of doing it one by one. Its a waste of time if we have over 100 extensions and we need to change the caller ID using the admin portal one by one.
1 vote -
keep default fax cover for RC desktop app even after logging out
keep default fax cover for RC desktop app even after logging out
1 vote -
change the Key Lines on Limited extension phone
We have a phone that is a limited extension but would like to program the keys to go to specific numbers, i recall being able to do that from Presence, but that option is not available on this phone.
1 vote -
* key for Operator extension
We would like to have a feature to assign * key to the operator extension
1 vote -
Number Porting: instead of multiple emails to only confirm there is a port in please make this one summary email
It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.
1 vote
- Don't see your idea?