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3039 results found

  1. Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…

    1 vote

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  2. Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts

    1 vote

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  3. I want to disable the ability to use the call greeting feature. I have users making the mistake and recording their voicemail in this slot. Please let me know if this is something globally we can disable for our account.

    1 vote

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  4. My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the business and give them time to wrap up anything else they were doing.

    1 vote

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  5. The customer would like to assign an unused digital number to the Message-Only extension in his account.

    1 vote

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  6. Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.

    2 votes

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  7. We would like to be able to barge a transferred call to a delegated line group extension using desk phone

    2 votes

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  8. 3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.

    1 vote

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  9. option to have a toggle button for block numbers

    1 vote

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  10. Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.

    1 vote

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  11. Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal

    1 vote

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  12. The client wanted to download reports analytics as a file (doc or pdf).

    1 vote

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  13. We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it shows up as the selected site but loses the site and goes to "Company" when brought back into inventory. We are moving numbers from Auto Receptionist to get rid of the long list of numbers available in CallerID list. Some of our inventory numbers have a site set and I…

    32 votes

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  14. removed the missed calls in the Glip

    2 votes

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  15. A feature in which there is a setting for meetings in the user templates

    1 vote

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  16. Have the option to set the "Number of Provisioned lines" to 100 in the account without the need to call/request each phone.

    1 vote

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  17. We'd like the ability to record one side of our phone calls. For example, we'd like to record our employees outbound calls, but only our side, not the customer's side. This would prevent us from having to annouce that the call is being recorded on an outbound call. Thank you!

    1 vote

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  18. My company main number will forward the call to a specific extensionThat extension has a call forwarding to several users and the setup is ring in orderWhat I want is after the rings that we setup on the first extension once the call jumps to the call group or user that I added, the 1st user extension will continue to ring

    2 votes

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  19. Assigned shared line number to user extension

    5 votes

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  20. Is there any way I can get access to all users messages on an Admin Access which includes SMS and internal messages

    3 votes

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