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3001 results found

  1. Capability to check in SCP in users are using headsets and to know the make and models connected

    1 vote

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  2. A feature in which a user can pick up a call queue call while it is still on overflow call queue

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.

    4 votes

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  4. When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension

    7 votes

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  5. Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.

    7 votes

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  6. Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default

    1 vote

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  7. Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.

    1 vote

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  8. Hello,Since the late 1800's (wow over 140 years ago) If someone is on a call the calling parties call would be dropped and they would get a busy signal.Fast foward lae 1970's and Call Waiting was introduced, So callers would get a ringing phone and you the recepiant of the call would here a beeping on your line.Fastward to RingCentrean and now we have this great powerful VOIP system, exepct they left out allot of basic features that have been around since 1800's such as busy signal if the user is on the phone.So I plead with RingCentral and the…

    3 votes

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  9. The Ability to disable a specific feature on the Admin Portal

    2 votes

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  10. Customer is asking for an option to use an assigned number/DID as a caller ID of other userIs it possible to allow User1 to have their Outbound Caller ID show as from User2?I have a user that I'd like to allow to other user's to dial from their desk phone and/or mobile app showing the number as their outbound caller ID.

    1 vote

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  11. We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.

    1 vote

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  12. Ability to make the custom role the default role when creating a new user

    1 vote

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  13. Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"

    4 votes

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  14. Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…

    2 votes

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  15. delegates should have access to the missed call logs of the user extension that they are monitoring

    2 votes

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  16. It will be better if we can assign a caller ID to multiple users at the same time instead of doing it one by one. Its a waste of time if we have over 100 extensions and we need to change the caller ID using the admin portal one by one.

    1 vote

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  17. keep default fax cover for RC desktop app even after logging out

    1 vote

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  18. We have a phone that is a limited extension but would like to program the keys to go to specific numbers, i recall being able to do that from Presence, but that option is not available on this phone.

    1 vote

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  19. We would like to have a feature to assign * key to the operator extension

    1 vote

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  20. It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.

    1 vote

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