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3086 results found

  1. Increase of number of rings to 300 seconds

    4 votes

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  2. When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.

    4 votes

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  3. This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for.I found I can download the history, but even that, Excel doesn't give us an accurate count of texts, some lines include double or triple chat texts.

    1 vote

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  4. Much better if we had the option for disabling Call recording per location, as some users are set to make calls and capture sensitive information.

    1 vote

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  5. I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the Automatic Location Updates module not available for us? but I dont have Digital line in my Extension

    1 vote

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  6. Show the actual extension of the device that answered the call. For example, call from the main number should route to 101 and within 101 there is a ring in order which is as follows.: 102, 103, 104. If 102 pick up the call from the main number, the extension that must show on active call is 102, not 101.Phone that answered the phone should be seen on the device, not the extension where it was transferred to.

    2 votes

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  7. The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.

    3 votes

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  8. We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date parameters for the archiver.

    4 votes

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  9. To be able to Point Site's Custom Answering Rules to Another Site without routing it to other extensions then route it to the other site.The customer does have a question it is possible to set the answering rule under Site A then to have an option to forward the calls to Site B. The only option is to another extension, voicemail, multiple extension(call queue) etc etc.

    1 vote

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  10. when call queue members are already engage on an active call (when call queue is already full), the call will not direct to voicemail or to a different extension but will loop back to the same queue and the RC App and the deskphone will show a new incoming call and would have the ability to pick up the calls. or if shared lines extension can be added on the call queue

    1 vote

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  11. For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

    1 vote

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  12. The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.

    1 vote

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  13. The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.

    Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.

    1 vote

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  14. For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office

    1 vote

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  15. I would like to see wthe name of the person calling me.

    1 vote

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  16. 1 vote

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  17. Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if I customize in Admin Portal > User > Presence > Appearance, I'm limited to two. I desire 6 primary lines and 6 to show other extensions. I'm forced to waste the phone's ability because I can't pick the primary line.

    2 votes

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  18. It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence

    1 vote

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  19. As a company it is a must to have one hold music. Which can be done but why give the users the ability to change it on their own. Best if this ability can be locked by the main super admin.

    1 vote

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  20. It would be great to have the option to allow users or admin to change two-factor authentication method for any users from email to sms or vice versa.

    5 votes

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