3885 results found
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More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
User Level Robocall Block Feature
Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.
5 votes -
IVR voice command
Voice prompt when making selections in IVR menu
27 votes -
Receive call queue SMS notification on Ring Central phone numbers
I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.
12 votes -
Add external call forwarding option to custom rule at auto-receptionist
Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.
11 votes -
1 vote
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Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
31 votes -
Set another call queue as voicemail recipient
A feature in which a call queue extension can be set as a voicemail recipient of another call queue.
6 votes -
Add a feature that enables DND to turn on while the user is in an active call.
Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.
18 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
18 votes -
auto adjust users timezone to match call queue time zone
option to adjust users timezone to call queue as there are different call queues and users are on different timezone
5 votes -
Bulk updates and creation of limited extensions
Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
18 votes -
Temporary password option
We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account
1 vote -
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
1 vote -
Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.
Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.
Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?
5 votes -
Support Google Shared Drives with Archiver
Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.
5 votes -
Allow adding a name/note when blocking a number.
This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.
1 vote -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
11 votes -
Direct transfer to VM for other phone
We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well1 vote -
Keep the downloaded report more than 48 hours and should be able to navigate or access it from the "Download History" tab still even after 4
Wanted to be able to see all the downloaded call logs on this page "Download History"
Wanted to be able to navigate or access all the downloaded call logs on the Download History tab1 vote
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