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3039 results found

  1. You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID

    2 votes

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  3. Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.

    3 votes

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  4. it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.

    3 votes

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  5. I need to see if a call is transferred from an IVR menu to an external number and if we can set a custom number to show. When the user presses 2 and rings to the external number, we need to make it show as Pinelake

    1 vote

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  6. Customer want the system automatically detect spam faxes and block them

    2 votes

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  7. A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call

    1 vote

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  8. ability to export the list on international countries that I can call from the Admin Portal with the rates

    1 vote

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  9. We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls

    1 vote

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  10. Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just click a button while a call is incoming to connect it to the voicemail like the "Ignore and send to voicemail" option on the RingCentral app.

    1 vote

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  11. I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all

    1 vote

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  12. Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent

    1 vote

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  13. Hi TeamRequesting to have a feature that company fax to to be forwarded to a fax extension and print to a fax machine, with different fax number set on the ATAThanks,

    2 votes

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  14. We don't want the silence gap between the company greeting, before connecting to the operator.

    1 vote

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  15. When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.

    1 vote

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  16. cx is asking for an option to set up presence on limited extensions

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.

    Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"

    4 votes

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  18. RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. -It allows users(who don't use polycom or the app) to properly identify the caller id of transferred calls-add a toggle in Admin Portal to let clients decide if they want to implement keeping the caller id on transfer

    2 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.

    2 votes

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