3885 results found
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Allowing the Blacklisted number to have more detailed error messages on Call Log
Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.
Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.
4 votes -
To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
9 votes -
Bypass User extension greeting
We are setting up our account one have 1 number we need to setup the extension 101 that when dialed directly it will say our billing team greeting however when the main number is dialed it would play the greeting for the auto receptionist and when forwarded to an extension it will play the greeting for the extension of the user, we need a way to by pass the greeting for the user extension when the main number is dialed however we do not see any option in the online acciunt for us to accomplish this
1 vote -
Enhanced Call Endpoint Visibility
Overview:The proposed feature aims to provide users with a detailed view of the call journey by indicating which endpoint initiated the call termination. This enhanced visibility is crucial for understanding call dynamics, identifying potential issues such as dropped calls, and improving overall call management.Feature Description:The feature will introduce a clear indication in the call logs or interface, specifying which endpoint initiated the end of a call. This information will be valuable for users and administrators to distinguish between scenarios where a call is intentionally ended by one of the parties and situations where the call may have dropped unexpectedly.
5 votes -
Call log should have more details of what options user pressed
Log does not show that caller dialed 0 to get to the operator.
1 vote -
2 votes
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For Super Admin to access other users without having to know their credentials
Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.
1 vote -
Remove the ability of the Global Office users to select their Global Office numbers as CLI for Common Phone if the country is not supported
Current Behavior:
On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.Expected Behavior:
If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.Related Support Article:
https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US1 vote -
Porting Form
Kindly improve the Porting Form..
Partners Team,
What is the best way to request some changes to the Porting form in the
Admin Portal? I'm helping a customer port their numbers to RingCentral and
we've been dealing with some rejections. I've noticed the following issues
when using the new form and they really make things tedious when dealing
with many port requests from different carriers:- The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
- The grey…
2 votes -
To have the capability to access the performance report for a selected user only if the role is super admin.
To have the capability to access the performance report for a selected user only if the role is super admin.
1 vote -
Would like to provide capability to standard user to make changes on a company-wide level.
Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.
2 votes -
Option to disable the option of automatically sending a "Welcome Email
Each users provisioned via Active Directory will automatically receive an email to set up their account.Some users prefer to have that disabled since it can cause confusion especially if the accounts were provisioned prior to any communications being sent out.It will be extremely helpful to have the option to not send the activation email upon user provisioning and that the IT/Admin would have control on when it will be sent.
7 votes -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
32 votes -
Update Business address from different destination or country
option to change Business address from different destination or country. regardless of RIngCentral and RingCentral Canada.
2 votes -
Disable Auto Answer For Intercom
Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom
9 votes -
Automated Calls to contacts.
Is there a way in settings to have Ring Central make calls with a reminder message?
1 vote -
All Account Extensions Section in Admin Portal
Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.
4 votes -
Ability to delete more than 50 personal contacts each time
End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.
14 votes -
SMS notifications for sent and received text messages with another RingCentral number
I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.
6 votes -
Customize the name of the Number Type
Customizing the name of the Number Type specially the company numbers so that there will be a designated name to the company number when choosing them as caller ID to dial out.
1 vote
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