3614 results found
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Feature to enable the video recording function for certain users
So we disabled the recording function of meetings for all users. However, sometimes we enable it for certain cases (training etc.). However, to do that, it seems like we need to enable ALL users before we can select that individual to enable the recording function. My question is, is there a setting somewhere, where the admin can enable a video recording function for certain users, instead of toggling it on/off for all users?
2 votes -
Auto dialing area code
Have the system auto-dial our area code, or to preprogram a button where it will issue the area code prior to dialing out. For example: the telephone number would be 1-555-999-1234, there's a way to have the system predial the '555' so all we have to do is enter in the 999-1234.
2 votes -
List on the online account for the phone passwords
We did contacted support and we advised that the warranty will be voided, It would be helpful if there is a interface on the online account where the admin can see the list of the phone passwords for the account
2 votes -
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
12 votes -
Add recipient when zero dialing is selected
A feature where we can set 2 or more extensions in zero dialing
2 votes -
Bulk Update to the Email Domain of Users
Import this change in bulk instead of hitting each user individually. Saves time.
7 votes -
CCRN Extension Dialing
Would like to be able to assign extension numbers to CCRNs so that CCRNs can be dialed with their 10 digit phone number AND their internal (in our case, 4 digit) extension.I know this can be accomplished by setting up a queue or user, but this seems like a workaround. The CCRN numbers should have native extensions and not rely on a call queue or a user (ring group) to assign an extension number to it.
2 votes -
Apply Key Template for limited extension
A key template was created but we are unable to apply it to limited extensions.
6 votes -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes -
Feature Idea - Add SMS for All Extensions to Sync Options
Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.
3 votes -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont ...
...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…
2 votes -
Auto Dial and play recorded message
having an auto dial to contact their vendors as scheduled but does not have the time.the auto dial outbound call will dial as scheduled and play a pre-recorded message that they tried to contact the number
2 votes -
recover faxes for an admin for a deleted account
As an admin it's important for us to have access to any faxes that were sent by any of my users active or inactive.
2 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
3 votes -
To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...
...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded
2 votes -
Bypass SSO.
I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.
2 votes -
Move voicemail messages to another mailbpx
It would be helpful if we could move selected voicemail messages to another mailbox.
2 votes -
Show Overlapping Days or Time Length in Custom Rules
I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.
1 vote -
Option to receive security code via SMS or phone call for UK Customers
Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)
5 votes
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