3355 results found
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Remove people's last name from public facing comments.
The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.
1 vote -
Settings in Admin portal to turn off call waiting notification in the RC app
The customer would like the admin portal to have settings to turn off and on the call waiting audio for RC app. To take control of all user's RC ap at the same time.
1 vote -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
1 vote -
Add the ability to create shortcodes to transfer a RingCentral call to a non-RC numbers
I have the other phones set with short codes to transfer to ring central phones just not the other way
1 vote -
Be able to see all lists of all blocked numbers
Be able to see all lists of all blocked numbers
2 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
5 votes -
Turn off monthly ACR notification and change its working
- cx ask if there is a way to turn off monthly ACR notification
- cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor
6 votes -
more granular work hours schedule
we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00
10 votes -
Company directory added as a company contact
Customer would like to have an option to add a contact in their company contacts, but should be added under the company contact not as a personal contact or on the all tab in their RC app.
1 vote -
Allow to Page from External Phone Number or Device
It would be great if we had an option to call a certain number and connect to IVR then allow to connect to send a page to the Paging Group. The current RingCentral setup only allows pages from user extensions within the account that are added to the list of allowed pages under the Paging Group
2 votes -
Capability to add multiple numbers to forward when No One Answers in the Call Queue Group
Capability to add multiple extensions when When maximum wait time is reached, send caller to in Call Queue Group.
1 vote -
Limit ATA Devices Bandwidth Usage
Some/all ATA devices use more than the usual bandwidth even without sending or receiving faxes. Limiting its bandwidth usage can manage the bandwidth specially for those business that have data capping on their internet subscription that could affect the entire office's internet speed/bandwidth.
1 vote -
Ability to forward to an external voicemail when nobody answers the call queue
need to add a rule, so when nobody answers in the call group after 3 rings, it goes to someone's mobile phone
1 vote -
Ability of the system to include IVR when adding a custom rule based on called number
-Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user
1 vote -
Call back feature for 2nd incoming call.
so let's say someone is on the phone and someone else calls them, is there a way to set it to allow the call to be given a prompt to either go to Voice mail or request a call back
1 vote -
Option to backup the config on service web
We need the option to backup the configuration on the service web portal.
5 votes -
Create Audit Option to know if users use their RingCentral Account
This could be logging in. Also if they have received any calls in the last 90 days.
7 votes -
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
8 votes -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
4 votes -
Sync company directory with Desk Phones
Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
8 votes
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