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  1. I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide option or having the ability to filter the roles to Pre-defined role (out of the box) or a custom role would be very helpful.

    5 votes

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  2. As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.

    3 votes

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  3. Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.

    1 vote

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  4. Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .

    2 votes

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  5. Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.

    1 vote

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  6. Customer requesting to have the Front Desk a capability to access Auto receptionist on the admin portal without changing their role to super admin

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information

    1 vote

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  8. I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.

    6 votes

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  9. Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?

    8 votes

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  10. ... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension

    2 votes

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  11. Should be able to set multiple emails to receive failed login attempts on the online account

    1 vote

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  12. Custom rule for the whole call queue in general not multi site

    1 vote

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  13. The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.

    2 votes

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  14. Deactivated account will not loose contacts

    1 vote

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  15. I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.

    1 vote

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  16. Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)

    3 votes

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  17. Customer would like to have a feature where they can process order on their end to update caller id or it would be best that caller id automatically assign to users without processing manual registration on caller id

    1 vote

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  18. This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.

    1 vote

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  19. The Admin can control who can transfer calls from their extensions.

    2 votes

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  20. Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.

    2 votes

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