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  1. We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…

    1 vote

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  2. Call monitoring for desk phoneCall to be monitored even they are using a hard phone

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. Is there a way we can have an interactive voicemail caller to get prompts for different bits of information that would be saved into a voicemail file.

    3 votes

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  4. Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.

    12 votes

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  5. RingCentral Automator should also work with number assigned to Call Queue extension

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. There could be dozens of sub-menus, but ultimately the only way to have it in two languages is to build the entire tree TWICE and then do all future changes and maintenance TWICE.

    2 votes

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  7. Admin Web has 2 features that support can check if the account is reaching the limit for int'l and paid outbound calls.Daily maximum for int'l and paid outbound calls
    Monthly maximum for int'l and paid outbound callsThe request is to include these 2 features to be added on the SMS Logs on the Service Web.The feature should show the following:What value is currently set as Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound callsCurrent counter for both Daily and Monthly maximum for int'l and paid outbound callsLast updated at: (date and time…

    4 votes

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  8. Customer uses Site admins for each site. Admins can set up Call Queues with only users at that site but can set up Monitoring Groups across the entire company which is a security risk

    2 votes

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  9. The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
    • They want to set up an automatic way to do that without the employees having to login to anything.

    1 vote

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  10. ability to set unique CNAM even if multi site is not enabled

    1 vote

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  11. Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue

    1 vote

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  12. The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.

    2 votes

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  13. To advise callers how many remaining minutes they have until a next agent will be available.

    2 votes

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  14. When a user is added as a co-recipient of another extension (user and/or call queue extension), and their email address is also included in the Shared VM email distribution list, multiple email notifications should not be sent to the user and only 1 should be sent.

    1 vote

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  15. IVR user to have the filter capability and transfer to same user ext. direct number

    1 vote

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  16. Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.

    1 vote

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  17. I'm trying to find or create a report that will easily let me see how many calls a given agent did not accept from the queue. I know there are different tags such as Refused, Not Answered, Abandoned, but I'm specifically looking for data around call that were specifically avoided when it rang the agent.

    1 vote

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  18. Option to switch our method of concatenation supported when using SMS/MMS feature.

    1 vote

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  19. In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…

    2 votes

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  20. ... using the inventory and delete extension option. When selecting the user extension under devices and numbers, there should be an option or a button that says "swap number" and will have an option to select an extension number to swap the number.. To be able to easily swap or change the numbers from the extensions

    1 vote

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