3039 results found
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analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
3 votes -
RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school...
...landline). RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)The ringtone sound and the volume of the ringtone is very loud and sounds like an old-school landline telephone. Many users find the sound distracting and "painful."There are no settings to turn this off, change the ringtone or adjust the volume.
1 vote -
Bulk Request for adding more than 20 numbers to be added in the blocked calls
This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this feature will be added on the admin portal
4 votes -
Link Google Contacts through the RingCentral Amin Portal Company Contacts
Requesting to be able to link Google Contacts to the Company Contacts via RingCentral Admin Portal
3 votes -
Contacts to show including voicemail message only extensions instead of showing it under "Other"
Current Behavior:Login to https://app.ringcentral.com/
Once logged in, click on Contacts.
Company contacts will show only user extensions. The rest will show under "Other".1 vote -
Have a "Call Test Run" forwarding option on admin portal
Customer would like to have a "test run" feature option on admin portal specifically for call forwarding issue so that they can easily identify where is the problem came from and easy to fix or adjust the settings
1 vote -
Ability to monitor devices SN on the Admin Portal that are logged into RingCentral App/Softphone
This is a description of the Issue you are communicating about. Typically when you are logged into a workstation, the computer will appear under Serial No. That is not happening here. We have uninstalled and reinstalled the application. Please advise as to how we can resolve this issue.
1 vote -
Capability to have an indicator which queue the was received the call when it was transferred to an external number under the call forwa...
...rding of a specific extension.. Beneficial for the users since they can identify where the call is coming from on their external number.
1 vote -
IMS INTEGRATION
ims/xanatek intergration with ringcentral would be nice to be able to sync our contacts seemlessly
1 vote -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
1 vote -
Select multiple pages in Call logs.
Select multiple pages in Call logs.
1 vote -
Single-Level & Multi-Level IVR buttons
Single-Level & Multi-Level IVR buttons availability from the Call Handling page of General Setting from Auto-Receptionist. As the option shows before, regardless of the option chosen as Call handling of the Auto-Receptionist, the same featured buttons wanted to show up still from top-right corner of the Call Handling page.
1 vote -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
2 votes -
Allow Single Email Address for Multiple Extensions
Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible to have them receive notifications for both extensions without the use of unusual email forwarding rules or having another user manage their messages, which can be inappropriate in some settings.
4 votes -
Blocked those anonymous caller or caller that is not showing number
They want to be added this feature blocked those anonymous caller or caller that is not showing number
2 votes -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
3 votes -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
1 vote -
Customer requested a feature to have an option to the admin portal not to publish the company address
The customer wants to make sure that her company address is protected and confidential
1 vote
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