3747 results found
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give caller information from voicemail emails
Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
4 votes -
Desktop app version report with station ID
It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will when it will update next.
3 votes -
Fax Usage By Line
We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.
3 votes -
Allow user to be part of multiple roles
As part of account administration and granting access to features in RingCentral, is seems very inflexible that a user can only belong to a single role. If just a single additional permission is needed, you have to create a whole new role each time and change the role the person is a part of. This seems like a lot of overhead and management of many user roles. It would be ideal if a user could be part of multiple roles so that permissions are additive. If a permission is disabled in one role but enable in another, the user will…
2 votes -
Outdoor intercom system implementation
will have a feature that make outdoor device rings the phone inside the office . will have a feature like a ringer that when we press the button it will ring a group of phones.
2 votes -
Call Log - Faxing XLSX Fields/Columns
We need more granularity in the reporting metrics provided for faxing in Call Log.Metrics:File SizePage CountFailed Fax Count for specific DIDNon-Fax Numbers (Unable to find Fax Machine)
2 votes -
Dial By Name Directory - Zero Dialing
In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a caller presses zero, it directs them back to the beginning of the call flow if 'Follow incoming call routing selection' is selected for Zero Dialing at the site. We are requesting the ability to configure Zero Dialing settings JUST for the Dial By Name Directory because it can be frustrating for a caller to…
3 votes -
Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his mobile number.
2 votes -
Ability to add a secondary email address per user extension
Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.
1 vote -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
2 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
26 votes -
Assigning paging device to a call queue
In this way, they can assign not just one user to answer or get access to it but multiple users like a call queue does
12 votes -
Two Voice messages saved simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
2 votes -
Enable/disable settings in admin portal
Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.
3 votes -
Set Intercom Feature In Bulk.
When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.
66 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
15 votes -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
10 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
22 votes -
Dial by extension
Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.
15 votes
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