3483 results found
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Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Import Presence Settings
It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.
2 votes -
An IVR prompt that will let the users listen to an extension voicemail message.
- customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail message. -customer prefers this type of set up rather than dialing the main phone number and extension number * then pin.
1 vote -
The customer wanted to provision two lines using a rental phone.
The customer wanted to provision two lines using a rental phone
1 vote -
Call handling settings
Hi Team,Customer called in today because they are having an issue with the delays before a call is being routed to the Ring Settings Group. The customer has the "Tell caller they're being connected" feature off and only have the "Play music while connecting" turned on. However, the customer said that it's taking a while before the call to be routed to Ring Settings Group. I counted and it took 11 and 15 seconds before the call was routed to the first number under Ring Settings. Customer said it would be better if they will also have the option to…
1 vote -
customize the "Call Length Filter" in the Analytics Portal
We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes
2 votes -
Capability to check in SCP in users are using headsets and to know the make and models connected
Capability to check in SCP in users are using headsets and to know the make and models connected
2 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
3 votes -
Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.
53 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
10 votes -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
3 votes -
Filter to Function for SMS Log Reports
The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing happens. This feature needs to be active and should be working as how it's supposed to be. Downloading an excel file, making a table to filter the SMS is a tideous way or filtering SMS logs.
7 votes -
Need ability to increase Monitoring Group limit of 100
We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
24 votes -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
2 votes -
Is it possible to have a url-link for a search with a specific phone in Analytics
Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID
1 vote -
Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process
- Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
1 vote -
Fax Number Checker
Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.
1 vote -
Presence/DSS Keys: Display Extension Number Only
The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.
1 vote -
Allow to configure two factor authentication method per user
It would be great to have the option to allow users or admin to change two-factor authentication method for any users from email to sms or vice versa.
6 votes -
Number Porting: add description field on admin portal for a port to differentiate between ports
There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.
2 votes
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