3355 results found
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Add a (?) that tells you what each number actually means
Add a (?) that tells you what each number actually means
1 vote -
Email to Fax service - allowing to use an email associated to a 3rd party reporting apps when sending fax
The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.
1 vote -
Count times a recorded call is listened to
Just checking if there is way to see how many times a recorded call was listened to.
1 vote -
remove the option "Last year" on the download SMSlogs
customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days
1 vote -
Option to add contacts efficiently
It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.
2 votes -
looking for a change log in RingCentral admin portal or app
We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.
11 votes -
Add A Historical Logs for Phone Provisioning in the Admin Portal
-would be useful for troubleshooting if a set of phone goes down-currently, we can only capture logs real time internally (no history)
4 votes -
Set schedule for automatic deletion of Call Recordings
Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.
3 votes -
Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
4 votes -
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
3 votes -
Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
4 votes -
Provision Mitel IP485G with Mitel BB424
Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.
3 votes -
Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"
User ID: 346716048Our customer wants to have the additional option to either have the user's phone to ring or not if "Enable me to pick up a monitored line on hold"
2 votes -
Remove a role domain site.
It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.
1 vote -
Remove the option "Last year" on the download SMS logs
customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days
1 vote -
Shortcut iPad that auto-dials a number to the RingCentral application
Shortcut iPad that auto-dials a number to the RingCentral application
2 votes -
Transfer existing message from old mailbox to new user extension mailbox
Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
2 votes -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
2 votes -
custom patch tone
a custom tone for each extension when they call internally within the company to easily know that they press the correct extension
1 vote -
option to send SMS to all internal users
without manually adding their numbers
1 vote
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