3885 results found
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ability to check the calls that did not hit our logs
customer would like to have the ability to check the calls that did not hit our logs.
1 vote -
Ability to stop pending outbound faxes
would love to have the ability to stop pending outbound faxes from the call log
6 votes -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
8 votes -
Limit users to forward calls to external number
Customer would like to be able to Limit users to forward calls to external number.
1 vote -
Assign main line to more than 2 users
wants to have the feature to assign the main line number to more than two persons to receive the call.
1 vote -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Increase Number of Allowed Recordings
Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.
8 votes -
Option to leave a voicemail when the call is onhold
It's better to have an option to leave a voicemail if the call is on hold for 2 minutes.
1 vote -
Option to receive security code via SMS or phone call for UK Customers
Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)
6 votes -
Digital line available for other ext as outbound caller ID
A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions
7 votes -
Show "My extension" as the default view once User Logs in to the Admin Portal
Cust would like to report a bug and ask to have a feature to be corrected, that when a user logs in to the service portal, it should display first the "My Extension" instead of the "Call Queue Management" under the dropdown list beside the profile initial on the top right corner side of the Portal.
1 vote -
Maximum caller wait time in queue should include 45 secs
the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
16 votes -
email notification of who answers phone in real time
Notification of who answers the phone sent as a notification in real-time like the emails
6 votes -
Add the "Custom Field" in the roles and permissions in Admin Portal.
To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
2 votes -
Customize Key Presses in IVR
Have an option to customize key presses including # and *
2 votes -
IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Remove password from call queue voicemail
A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.
3 votes -
Template library function for SMS
There should be a template library tool for frequently sent texts.
8 votes
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