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3086 results found

  1. Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.

    4 votes

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  2. We need to able to customize the report to remove the KPI when downloaded on the performance report

    1 vote

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  3. phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating

    1 vote

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  4. When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.

    1 vote

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  5. When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of knowing which one failed cause the document names are the same. Also when going to the failed faxes you can't click on the document to view the pdf like you can for successfully sent faxes. So perhaps a fax notification option to add the first page of the cover page to the notification. Thanks.

    3 votes

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  6. It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.

    1 vote

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  7. When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.

    1 vote

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  8. Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
    block to the customer's system.
    for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
    before it proceeds.

    1 vote

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  9. This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.

    1 vote

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  10. For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?

    1 vote

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  11. Customer requesting to update the details for port in under Signing the LOA As it they were given an options for eLOA or manually however it was not explained that RingCentral would complete and execute the LOA.

    1 vote

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  12. it would be helpful if we can export or there's an option for us to sync our company contacts to our personal/3rd party email, like gmail, yahoo, etc.

    1 vote

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  13. I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch

    1 vote

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  14. Cx wants a nested IVR which is to bypass the first IVR Menu set up and directly connect to the second IVR but still the dialed number is the main company numberI am trying to call the number in this format
    828537155491

    1 vote

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  15. Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the user right away since we need to forward their calls to a main queue for 30 days. Having the option to turn this feature off for the user would be nice.Another potential option is to add a voicemail option to disable "Call Log Email Delivery" since Admins can reset the…

    25 votes

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  16. Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…

    4 votes

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  17. ...by a user to send fax internally/within the company.. It will be beneficial to the users since they can identify right away that the number is the main company and not the super admin.

    1 vote

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  18. Edit Other User LOB DashboardWe are not able to edit the widgets or any information in the other user created dashboard on LOB. What the point of sharing a dash is for me when I can see everything but cannot edit it.

    2 votes

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  19. We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.

    2 votes

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  20. With this user extensions should not be manually assigned to a different site before the assigned number of that extension can be used as a caller ID name.

    2 votes

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