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3039 results found

  1. it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only

    1 vote

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  2. The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.

    1 vote

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  3. Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.

    1 vote

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  4. I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.

    2 votes

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  5. Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?

    1 vote

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  6. This helps the users to easily interface with other systems, achieving even higher site security.

    1 vote

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  7. I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.

    4 votes

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  8. How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.

    1 vote

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  9. allows for viewing of RC usage and justification for expense

    1 vote

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  10. Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    1 vote

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  11. 1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)

    1 vote

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  12. I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.

    1 vote

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  13. The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?

    15 votes

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  14. It is helpful if we can see the peak hours of our company in analytics

    2 votes

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  15. We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…

    2 votes

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  16. Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

    4 votes

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  17. needs a feature in online account will have a feature to show users that are on DND.

    1 vote

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  18. to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option

    3 votes

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  19. call queue showing complete report and status of the Users with Ignore call rpeort

    1 vote

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  20. It helps business owners in answering inquires and concerns via sms without human interaction.

    1 vote

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