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  1. It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…

    9 votes

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  2. Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.

    1 vote

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  3. Set a limit for our Auto Purchase with that feature we can control our paid

    1 vote

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  4. We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios:Keeping track of auto recorded calls that are about to be deleted.Managing cloud/computer storage.

    13 votes

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  5. The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.

    1 vote

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  6. ...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

    1 vote

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  7. End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).

    1 vote

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  8. When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.

    4 votes

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  9. Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.

    22 votes

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  10. Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge

    1 vote

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  11. I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu

    1 vote

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  12. I dont want calls to be recorded in states where it is not allowed to record because that's the law...

    1 vote

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  13. Allow Call log to retrieve report for Specific phone number only

    1 vote

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  14. Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. It would be better to have the ability to add or choose to which email the monthly billing statement will be sent since not all the time the super admin is the one managing the accounting and billing.

    2 votes

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  16. System downtime reports would be helpful after power outages, server issues, internet issues.

    2 votes

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  17. It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all at once instead of having to call them one at a time. Does Ring Central have a way of doing that and if so, how?

    8 votes

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  18. download inbound call using analytics on a group number

    1 vote

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  19. PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!

    1 vote

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  20. For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is forwarded to extension 2.So essentially if a voicemail box monitoring option for other extensions could be created which makes the light blink.

    2 votes

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