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3086 results found

  1. I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.

    1 vote

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  2. The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?

    15 votes

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  3. Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

    4 votes

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  4. needs a feature in online account will have a feature to show users that are on DND.

    1 vote

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  5. Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.

    23 votes

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  6. call queue showing complete report and status of the Users with Ignore call rpeort

    1 vote

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  7. It helps business owners in answering inquires and concerns via sms without human interaction.

    1 vote

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  8. Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.

    1 vote

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  9. Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.

    1 vote

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  10. It would make sense to be able to duplicate a custom rule

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. ... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call

    1 vote

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  12. Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.

    1 vote

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  13. In order for the company to categorize both incoming and outgoing calls for better reporting

    1 vote

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  14. Log that shows when they turn their phone on DND, turn it back to available status.

    2 votes

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  15. It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time

    8 votes

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  16. I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…

    1 vote

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  17. When the customer was using their previous cisco phone service in the scenario that their was ever a threat called into a school, customer would use the function *57 that would blacklist the number when they checked their logs, the customer wishes to add function on RingCentral that they could use in the case of a threat being called in.

    2 votes

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  18. It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…

    9 votes

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  19. Set a limit for our Auto Purchase with that feature we can control our paid

    1 vote

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  20. ...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

    1 vote

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