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3008 results found

  1. A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting

    1 vote

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  2. Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.

    26 votes

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  3. Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.

    1 vote

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  4. please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile

    1 vote

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  5. I would like to find out all the extensions that are forwarding to other extensions/numnbers we are doing a user audit without having to go to each users profile and checking if their ext.number is forwarding

    1 vote

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  6. I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.

    3 votes

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  7. Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?

    1 vote

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  8. it is useful if there will be an automatic notification showing that a specific user being monitored on the RC desktop app receives or currently engaged on a call so that we can listen to it right away without needing to go to the HUD manually.

    1 vote

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  9. Admins want to have the ability to disable a user extension on a set date and time

    1 vote

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  10. We offer the ability to mark all messaging tools as unread BUT SMS. VM, Fax, Messaging, etc. Providing this option allows for a user to provide themselves with the unread notification reminder for follow up.

    1 vote

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  11. Feature in custom roles to about disabling the employees capability to change the extension details such as name, email, and contact info of their individual extension

    1 vote

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  12. We recently found the ability to store our all of our recorded calls into our SFTP Files.com. We would like to be able to change the naming convention if possible. Could I please schedule a call with someone to talk this through. We are available at any of the times below.Tuesday 4/25 at 11:30 AM or 1:30 PM ESTThursday 4/27 at 10 AM EST

    1 vote

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  13. Okay so we have a Polycom OBi box setup on a copier for faxes but we've been experiencing issues lately that it won't pickup sometimes so is there a way to send the fax to an email if the copier doesn't pick it up.Kind of like how if you fax to an extension, it will send a copy of the fax to the email attached to the extension.

    1 vote

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  14. A feature to unauthorize a user to forward calls to a cell phone number

    1 vote

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  15. Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.

    1 vote

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  16. Be able to set/trigger auto-call when voicemail is left by the caller.

    1 vote

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  17. Customer want to have a setup where the call is always routing to one person (our secretary), but if she's not available (either on a call or marked as DND), it fails over to someone else.

    1 vote

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  18. Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in

    1 vote

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  19. It is useful to be able to add more lines on a user extension depending on how many lines the deskphone has associated, so that the extension is not only limited to only 2 lines.

    1 vote

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  20. I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".

    1 vote

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