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3039 results found

  1. Requesting to add an internal call section under automatic call recording so that the main admin can have the option to disable it per userCurrently, we only have inbound and outbound for all calls per user under automatic call recording that we can enable or disable.

    11 votes

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  2. Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.

    1 vote

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  3. At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a large amount of Members with multiple managers that need access to or another created with the same members. It would also be nice to be able to assign more than one manager to a User Group.

    5 votes

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  4. Hello, Is it possible to create in Live Report a feature in which an alert would be sent to admins when too many customers are in queue ?Thanks !Best regards,

    1 vote

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  5. The multiple recepient will be useful if 2 extensions can monitor text messages from their clients .

    1 vote

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  6. incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled and delegation/ bridge call appearance

    1 vote

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  7. As CSMs we see a lot of customers getting confused when they unassign a license and move it back to the inventory that it's not then available to be assigned to some users due to the cost centre associated with the number. Some customers do want numbers to remain attached to specific cost centres but to help with this it would be great to have an option when you move a number back to the inventory to have the ability to reset the cost centre so that it can be used for any user

    4 votes

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  8. When looking at the number inventory you are unable to see whether the numbers are associated to MVP licenses or are additional local/ international numbers. Please make it easier to understand which license type these numbers are. For example one customer looks like they have 287 numbers available in the inventory but only 1 of these is actually an additional local number.

    4 votes

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  9. cannot login if using email address for message only extension but it works if using the RC main + extension number

    1 vote

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  10. Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.

    1 vote

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  11. Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and reference variables and lists/arrays. This is essentially turning the bulk upload process into a real-time view/modify within the system.Not sure if the central databases would support that sort of end user access and be able to keep up with real time changes, or if there's a current methodology behind making changes via document submission vs real-time CLI access.

    1 vote

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  12. The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.

    1 vote

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  13. A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting

    1 vote

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  14. Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.

    26 votes

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  15. Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.

    1 vote

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  16. please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile

    1 vote

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  17. I would like to find out all the extensions that are forwarding to other extensions/numnbers we are doing a user audit without having to go to each users profile and checking if their ext.number is forwarding

    1 vote

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  18. Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.

    3 votes

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  20. Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?

    1 vote

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