3952 results found
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Ability to add a secondary email address per user extension
Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.
1 vote -
Ability of the system to include IVR when adding a custom rule based on called number
-Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user
2 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
26 votes -
Assigning paging device to a call queue
In this way, they can assign not just one user to answer or get access to it but multiple users like a call queue does
12 votes -
Two Voice messages saved simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
2 votes -
Enable/disable settings in admin portal
Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.
3 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
15 votes -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
10 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
22 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
18 votes -
Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number
option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.
10 votes -
When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e
The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.
1 vote -
Better phone number ordering process with approval
We would really appreciate a better process to order new phone numbers. Something like:
1- a level 1 Admin request to purchase new phone numbers
2- request is escalated to a level 2 admin role or a procurement role for approval
3- if approved the order is placed.1 vote -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
11 votes -
Forwarding list for user
We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question
1 vote -
Ability to disable any number press when calling the IVR
we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other
2 votes -
Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
2 votes -
Spoofing caller id while Porting In
Allow customer to spoof the caller ID while in the process of porting in
5 votes -
An admin view for user last login dates and activity.
I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.
15 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes
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