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  1. As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
    Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.

    9 votes

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  2. 1 vote

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  3. Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.

    1 vote

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  4. Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…

    2 votes

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    • cx needs a feature so a user cannot change their app availability status
    1 vote

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  5. Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee

    1 vote

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  6. Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.

    35 votes

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  7. It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key.IVR Menus >> Key Presses >> Edit

    1 vote

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  8. Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.

    4 votes

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  9. assigned Super Admin will not see the call logs of other Super Admin

    2 votes

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  10. I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?

    1 vote

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  11. It would be great if we could create a new voice recording and have it go live at a different date and time.

    1 vote

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  12. A feature in which a caller can press a specific key press to forward their call to voicemail whenever they don`t want to wait for an available call queue member

    1 vote

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  13. The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.

    14 votes

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  14. We have Ringcentral account based in US. Currently, users outside US need a Standard International dialing role just to dial/call local within its location (outside of location where account is based) because if we assign Standard dialing role, the user won't be able to dial/call externally but can ONLY call within RingCentral.

    2 votes

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  15. The feature will allow the other users to know if they can pick up the call intended for the user under their presence.

    2 votes

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  16. With turnover happening I "recycle" extensions that are already in use as to not have pay to add a new user every time we have someone leave, especially considering the extension is already set up. The only problem with this is that Joe Smith now has Jane Doe's voicemails and text messages. You should give the admin the ability to clear a users history so it can be reused for a new hire filling in a vacated role.

    2 votes

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  17. For Now, we can block via super admin and it would automatically add to all extensions.Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking the same number.It would also be better if we can add multiple numbers at the same time rather than inputting them one by one.This would really be a big help and easier to manage spam call and texts even clients that request to be removed from being contacted

    2 votes

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  18. When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account

    1 vote

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  19. The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?

    1 vote

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