316 results found
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Remove/Edit the Header on the Fax page
Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.
19 votes -
Company Fax Number option to enable and disable
We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received.…
34 votes -
Using Fax From Field in Ring Central
While creating a new fax every users gets a drop down on their ring central where they can select a number that they want to use for sending Fax .Mostly users select their own primary number but in some cases they are required to select a different number which is dedicated to the entire office for sending Faxes .If the user selects any other number other than their Primary number and sends Fax then it is also updating the Fax number under outbound calls/Fax section on Ring central Admin side.So if my Primary number is 555-555-5555 but while sending Fax…
6 votes -
Make call queue faxes accessible in the RC app
When a call queue receives a voicemail the members of the queue are able to access the message via the RC app. When a fax is received by the queue the members are NOT able to access that message via the RC app. Could that be fixed so that all messages (whether voice or fax) to the queue are accessible via the app?Additionally, when a fax is received by the call queue, all the members are sent an email notification about the received fax. The email clearly states that the fax can be viewed in the app even though it…
25 votes -
CHANGE FAX NUMBER DISPLAY FOR OUTGOING FAX
Can I remove the *101 after my phone number on the cover page? It is confusing. Secondly, for the fax, can we just say "Fax" instead of "Fax phone" and last, can we give a parenthesis for the fax area code and a hyphen between the fax number. Thank you.
8 votes -
Add fillable line in Fax menu for person's name to auto-populate in Cover Page
So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you
19 votes -
Add external fax # to Cover Page
Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
5 votes -
Fax Icon pointed to the fax extension
Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
9 votes -
block the faxing on the main number.
Customer would like to block the fax message on the main number but not including SMS and calls.
7 votes -
Send Fax through FastFax integration
We are using FastFax Integrations and we would like to send RC Fax through FastFax.
10 votes -
Enable the downloading of Failed Outbound Faxes
Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.
8 votes -
Send fax using the fax contact list
When I add a contact list on my RC app there's an option to add a business number and fax number. When I tried to send a fax and select the contact on my list it shows the business number instead of the fax number.
4 votes -
when sending fax from profile contacts the default number should be fax number instead of primary number
when customer goes to contacts > choose a contact > profile > fax > the phone number where fax should be sent to is the phone number under fax, currently it defaults to primary number
4 votes -
Attach sent fax to transmission results
It would be useful to be able to have the sent fax as an attachment to the fax transmission result received by email
14 votes -
Email notification for Fax
Customer wanted to have the reason added on the email notification for failed fax transmission result
4 votes -
Composability - Fax
As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531
18 votes -
Needs to have all of their fax extensions to be removed from their entire company's RC app chatroom
applied a template to all fax extensions for them not to show under company directory and the default super admin account has already been changed but still, the fax extensions are still showing per client.
7 votes -
Better fax failure messages and admin tracking dashboard
Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes may just be hitting busy lines when we send them. Currently, the fax messages say that the transmission of the fax failed but there is no indication of how it failed. The support article for fax failures only says to check for file size, if there are special characters in the file name and to review network and firewall settings.…
17 votes -
Fax to Network Share Folder
For Customer who need the Fax to be saved directly to their network shared drive.
4 votes -
Open and save fax in one step.
The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. Too many steps.
4 votes
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