388 results found
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Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
3 votes -
Show body of fax in email fax transmission result
Fax Confirmation
When i get an email showing that a successful fax has been sent, is there a way for the email to show the body of the fax?
5 votes -
RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
14 votes -
Fax Interoperability and Rendering Normalization for Mixed Transmission Sources
Improve fax interoperability handling for mixed transmission sources (PSTN and cloud eFax) to reduce rendering distortion on received faxes.
Observed Behavior: Faxes are successfully delivered but appear disfigured, misaligned, or degraded when received on RingCentral numbers.
Impact: Affects critical business workflows (healthcare/payroll) where document readability is required.
Scope: Issue observed when sender uses mixed methods (Epic eFax and PSTN), resulting in inconsistent fax encoding/negotiation outcomes.
Gap: Current platform lacks normalization or adaptive handling for varied fax transmission formats that still complete delivery but degrade content.
1 vote -
Outbound Fax Permission Controls
The Problem
Currently, any user can send an outbound fax using any other user's or department's fax identity within the platform. There are zero restrictions on the "From" field, creating a massive identity spoofing vulnerability. The only current fix is completely disabling fax capabilities ("Voice Only"), which is highly impractical.The Risk
Fraud: Unauthorized employees sending faxes as executives or investment bankers to authorize wire transfers or legal agreements.Data Leaks: Spoofing the HR department to distribute or leak sensitive personnel information.
Compliance Failure: Lack of auditability and non-repudiation for highly regulated industries (finance, healthcare, legal).
The Requested Solution
Implement…1 vote -
add fields in the the fax template
I’m trying to add a field to the sample e-fax cover page document and don’t know how to. That level of detail isn’t in the instructions.
Also, the fields that are currently on the sample doc don’t all have a place to input them. I’d like to add the recipient and their company to the cover page, and that’s also not in the instructions.
1 vote -
A report showing the number of inbound and outbound fax pages sent and received per month, per phone number.
The customer is using the RingCentral service only for faxing. She wanted to see a report that will show the nuber how many outbound pages and how many inbound pages were sent and received. She wanted this information per number and per month.
4 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
14 votes -
make a pop up notification if a fax fails to send.
It would be helpful if RingCentral provided an in-app notification when a fax fails to send. Currently, failure notifications are sent via email, but multiple people monitor that inbox, making it easy for the sender to miss the notification.
A more effective solution would be to notify the user who sent the fax directly within RingCentral. Similar to the existing red notification indicator, a different colored notification, such as a blue dot, could alert users that one of their sent faxes has failed and requires attention.
1 vote -
I get a lot of junk texts and junk faxes. However, to confirm that they are junk, I have to open each one look at it and then delete it.
I get a lot of junk texts and faxes. To confirm that they are junk, I have to open each one and look at it, which is a slow process. As a consequence, I have left all these junk messages in my queue and worry that some non-junk is lost in that mess. It would be helpful if there were a way to get a better faster, preview of faxes and texts and quick access to a delete button for them rather than having to go down a menu level
1 vote -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
24 votes -
block fax on specific extension
Add the ability to block faxes from sending from an agent or extension.We would want to stop the receiving part, based on selected agent/extension.
2 votes -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
6 votes -
Fax preview
We need the ability to view attached fax files before sending them. Currently, the system does not allow this. Since this feature was available in RingCentral Classic, we would like to maintain the same functionality in the new system.
1 vote -
Ability to Disable Inbound Faxing for a DID While Allowing Outbound Fax
We would like to request the ability to disable inbound faxing for a specific DID while still allowing outbound faxing from the same number.
Currently, when faxing is enabled on a DID, both inbound and outbound fax capabilities are active. However, there are cases where users only require outbound fax functionality and would prefer not to receive inbound faxes on that number.
2 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
19 votes -
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
15 votes -
Add drop down during a fax for billing code selection
Request for billing codes to be selected during a fax. Use case, during a fax, need a drop down with a list of billing codes, some general like sales, engineering, service, to being able to select client billing codes from a list or DB.
1 vote -
Outlook app for Fax Only Solution
Need an Outlook plugin/App for fax when RingEX is not being used. For fax only solution. Allow this app to open up, pick the cover page, add all the details, attach, select the CallerID, all done with Outlook. Provide within app, history, failures, outgoing, incoming, etc...
1 vote -
Fax message tagged as spam
Other carriers are unable to receive my fax messages because they are being flagged as spam.
1 vote
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