316 results found
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Fax-Only License
We would like to request the availability of dedicated fax licenses or extensions that can be connected directly to a fax machine without requiring a full RingEX license.
The current RingEX license includes many features—such as voice, messaging, and video—that are not utilized in a fax-only setup. As such, using a full license for a dedicated fax line is not cost-effective and does not align with the actual usage.
A more streamlined and affordable fax-only license would be a better fit for these scenarios.
2 votes -
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.
2 votes -
ability to receive sent faxes email notification
able to receive email notification for all the faxes were sending for future reference.
1 vote -
Receive fax from traditional fax machine without need to configure the fax machine settings
Customer unable to receive fax from any traditional fax machine from their customers. This is very inconvenient for their business and customer. Specially that he needs to receive faxes and most of his customer still using traditional fax machine.
2 votes -
Editing Fax Cover Sheet
Editing Fax Cover Page
Need to be able to edit the cover page on the fax.
Our company cover page keeps disappearing and when added back to the cover pages, it cannot be edited, nothing can be added to it. Can't even add an optional note when sending the fax. Please fix ASAP.4 votes -
I want "None" as option under Cover page drop down in Admin portal Login.
As Ring Central states, "It does not have to be used if not needed" regarding the cover page selection, but there is no option to select "None" in the cover page selection dropdown.
Please add a "None" option under the cover page selection and develop this request as soon as possible, as it would be very helpful for many customers.3 votes -
RingCentral Unified App Should Have the Same Print-to-Fax Settings as the RingCentral Phone App
Auto-print to fax on the unified app only prints single sided. With the RC Phone app, it automatically print incoming faxes double-sided via their Lab Black and White printer.
With the old app (before installing and using the new app) an incoming fax would print. If we check the voicemail it would be a saved message (no blinking light). And if the fax failed to print then extention 101's phone message light would blink and there would be a new message when we checked the voicemail. This would let us know what time the fax failed and allowed us to…
1 vote -
Fax Bridge
Customer want to have an option to use fax bridge instead of the RC app or ATA device
1 vote -
Ability to audit timestamp of when a received fax was opened?
A way to audit timestamp of when a received fax was opened.
2 votes -
Have a single point of entry for faxes
It will be helpful if we have an option for the customers to set up a single point of entry for their incoming faxes.
This can be an extension which can handle all the faxes and we can set up a rule that sends the fax as an attachment based on which phone number the fax was sent to.5 votes -
Fax Document
Can we submit a feature request to disable the ability docx file and have the default as doc only. (For faxing)
1 vote -
RC Fax account forwarding to external fax number
Customer should have the option to forward RC Fax number to the External fax number for RC Fax account
31 votes -
Allow mobile user to do email to fax
Customer would like to use email to fax feature even they are mobile user only. Hopefully this feature will become available in the future.
1 vote -
Disable inbound faxes
Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.
20 votes -
Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
11 votes -
Edit Cover Page Template
= customer wants to know how to edit cover page on the RC app
= customer needs to edit the current vaialble cover page template on her RC app
= explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
= explained that it is an app limitation
= customer understood, agreed to send FR on her behalf3 votes -
External fax Forwarding Notification
We are hoping to set our fax number to forward to an external fax number. We have spoken with technical support and troubleshooted the issue. We were able to set the fax to forward to an external number; however, the fax message that should be sent to email is not being received from the fax emails in the notification. We are able to get the notification, but the attachment is being received in the external number notification. We would also like to be able to get the fax attachment from our email as well, which is set up on the…
2 votes -
Fax Coverpage
The fax cover page shows the fax number and the fax phone number.
The number should be in the Phone field
instead.1 vote -
Fax email
It would be useful to have all notification emails come from Notify@ringcentral.com NOT from the marketing email Service@ringcentral.com. This causes issues when trying to filter for important emails buried within these marketing emails. It seems that there are some notifications that got it right, but some did not. This would fix a lot of issues with rules within Outlook and tools alike.
1 vote -
Retain faxes from specific number.
Would like to retain faxes from one number and do not delete it on the system.
1 vote
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