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220 results found

  1. Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account

    4 votes

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  2. The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.

    Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of…

    2 votes

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  3. Have the ability to change the name of the fax I received from the App or have the ability to create a folder on the app and move the faxes I received so we can sort everything properly

    2 votes

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  4. Whenever I received faxes, I also received voicemail notifications on my yealink device. And if I delete it, it will also delete the fax attached to the email notification I received.

    3 votes

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  5. There should be an option under Email-to-Fax where-in you can add just the email domain (Ex. @linksattuscaloosa.apartments) on the Email addresses permitted to send faxes so that everyone with email addresses on the same domain can send faxes using the extension's assigned fax number/numbers.

    1 vote

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  6. 1 vote

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  7. Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.

    This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…

    4 votes

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  8. Customer would like for our system to specify the error when not being able to send a fax.

    1 vote

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  9. Add an option to set recurring faxes. Users should be able to select multiple dates for scheduled faxes, similar to the functionality in video meeting scheduling, rather than being limited to selecting a single date and time.

    2 votes

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  10. Summary:
    Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.

    Proposed Solution:

    Automatic Error Detection and Correction:
    Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.

    Dynamic Speed Adjustment:
    Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…

    1 vote

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  11. When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.

    1 vote

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  12. Hi team,

    We've noticed that sending a fax using RingCentral Desktop application is taking a while to be processed especially if they are sending a lot of pages. It would be best if there's a way for us to improve the duration of sending fax to improve our customer's experience and efficiency of their task

    7 votes

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  13. Description:
    The current version of RingCentral Limited extension does not include support for faxing capabilities. This feature request aims to address this limitation by incorporating faxing functionality into the RingCentral Limited extension.

    Justification:
    Faxing remains a critical communication method for many users, particularly in business settings where documents need to be securely transmitted. As such, providing faxing support within the Limited extension would enhance the versatility and utility of the extension, meeting the diverse needs of users who rely on faxing for their communication workflows.

    5 votes

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  14. The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.

    5 votes

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    1 comment  ·  Fax  ·  Admin →
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  15. Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.

    2 votes

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  16. Message only extension capability to have Email-to-Fax and
    Fax transmission Result notification

    Current behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.

    Desired behavior:
    1. To be able allow message only extension to add email to send email-to-fax
    2. To be able to include feature of Fax transmission result notification in message only extension.

    Reason of request:
    - cx needs faxes consolidated into message only extension (instead of adding a user extension)
    - cx wanted to send fax (outbound) using message only extension
    - cx wanted to…

    1 vote

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  17. A bulk template that we can apply for removing the last name.

    1 vote

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  18. Customer wanted to have the number inside the box not under the box of "To" in the Fax out.

    2 votes

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  19. It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.

    1 vote

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  20. There are faxes sent by legitimate senders with numbers being flagged on their account as robocalls. Blocks are due to the "Block robocalls on toll-free numbers" being enabled on the account. It will be very helpful to have a capability for these legitimates faxes incorrectly flagged to recovered.

    1 vote

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