376 results found
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Ability to Disable Inbound Faxing for a DID While Allowing Outbound Fax
We would like to request the ability to disable inbound faxing for a specific DID while still allowing outbound faxing from the same number.
Currently, when faxing is enabled on a DID, both inbound and outbound fax capabilities are active. However, there are cases where users only require outbound fax functionality and would prefer not to receive inbound faxes on that number.
2 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
19 votes -
Add drop down during a fax for billing code selection
Request for billing codes to be selected during a fax. Use case, during a fax, need a drop down with a list of billing codes, some general like sales, engineering, service, to being able to select client billing codes from a list or DB.
1 vote -
Outlook app for Fax Only Solution
Need an Outlook plugin/App for fax when RingEX is not being used. For fax only solution. Allow this app to open up, pick the cover page, add all the details, attach, select the CallerID, all done with Outlook. Provide within app, history, failures, outgoing, incoming, etc...
1 vote -
Fax message tagged as spam
Other carriers are unable to receive my fax messages because they are being flagged as spam.
1 vote -
Admin Access to User Fax Messages with Enforced SSO
Description:
For accounts where Single Sign-On (SSO) is enforced as the login method, there should be a way for Super Admins to access fax messages received by user extensions.Use Case / Justification:
In situations where users are unable to attend to their faxes due to unforeseen circumstances (e.g., hospitalization, extended leave, or emergencies), Super Admins should have the ability to access these faxes without logging in as the user. This ensures business continuity and prevents important communications from being missed.Proposed Functionality:
Super Admins can view or download faxes received by any user extension in the account, even when…
2 votes -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
4 votes -
Ability to view a masked fax number
We have a customer who would like to view the incoming fax number even when it is masked. This would help verify whether the number is correct and also assist in identifying potential fraudulent activity.
1 vote -
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
14 votes -
Ability to hide caller ID name for all incoming faxes
Right now, the incoming call information settings on user extension is not working for faxes. It still shows the caller ID name. Customer would like to have the option of not displaying the caller ID name of the sender as the system sometimes has the outdated caller ID name for the sender's number.
2 votes -
Turn OFF Faxing on the Main Company Number
The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.
9 votes -
Please add a hipaa disclaimer to a fax cover sheet
Please consider adding a HIPAA disclaimer message to a fax cover sheet. This would be very helpful for those of us that need to send PHI via fax.
1 vote -
Increase FAX/FSM/HFS timeout from 32 seconds to larger value
Currently, RC's HFS timer for outbound faxing, remote fax machine response time/timeout is 32 seconds. In the event a recipient fax machine takes longer than 32 seconds to respond with fax tones, our system will timeout/terminate the session. It will then retry twice, each with another 32 second timeout period, resulting in 96 (or more) seconds of "system resource usage" time.
If we increased the HFS timeout to even just 40 seconds, allowing some additional time for remote fax machines to answer, we would have a higher success rate of outbound faxes and overall reduction of system resource usage time…
2 votes -
Fax cover page
They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…
6 votes -
Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
3 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
3 votes -
Large Fax - 20,000 recipients
We are needing to send a large single page fax to over 20K recipients.
2 votes -
Static Fax Confidentiality Statements / Custom Cover Pages
Static Fax Confidentiality Statements / Custom Cover Pages - Need to implement global fax policy across the company.
1 vote -
Exclude Email Signature from Email-to-Fax
When sending faxes via email, the email signature is being included, which adds extra pages.
Is there a way to exclude the signature? If not, please consider this a feature request.
0 votes -
Centralized team fax# with access to fax history & other actions
For teams that have a shared workflow - faxes can be sent from the team fax# instead of their individual fax #s, add a "subject" field to outgoing faxes, and everyone who has sending permissions to that fax# can see a dashboard that displays the full live history of faxes sent from that fax# with permissions to view - including date/time, from who, to who, subject, transmission status, copy of document faxed - generate a fax confirmation document, refax if fax failed or needed to be resent, etc. Admin (leader of team/dept manager) having more editing permissions & auditing -…
2 votes
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