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337 results found

  1. ringdown feature for yealink

    1 vote

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  2. The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.

    4 votes

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  3. Support for Wider Range of Headset Brands

    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.

    Please have Sennheiser Bluetooth Headset supported in the near future.

    1 vote

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  4. Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.

    At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.

    Many users computers are connect through the phones so rebooting the phones cause the computer…

    1 vote

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  5. Feature Request : BT would include Poly Edge E series ip phones

    Details : to have BT include the poly edge E series as supported phones since the current 411 only BT doesn't have it as a supported phone while other partner brands already have them included.

    Current behavior : unable to connect to the server to complete assisted provisioning

    Brand : BT Business

    1 vote

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  6. Ability to show the number of voicemail in the screen of Yealink W76P handset

    2 votes

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  7. When you import contacts from portal site, it should automatically sync with all Yealink devices

    17 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  8. We are trying to upgrade the firmware version of Poly Trio 8800 to 7.2.8.0031, but it keeps on reverting to 7.2.4 since the phones are assisted provisioned.

    1 vote

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  9. we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch

    2 votes

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  10. One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.

    2 votes

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  11. By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

    3 votes

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    1 comment  ·  Hardware  ·  Admin →
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  12. Have a feature to schedule auto-restart for deskphones

    1 vote

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  13. Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote

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  14. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  15. We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.

    We need a feature on the RingCentral system that supports this setup.

    1 vote

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  16. Support Assisted Provisioning for Yealink T44W. In order to use the phone seamlessly with RingCentral, the phone should also be included in the certified supported models for assisted provisioning.

    2 votes

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    1 comment  ·  Hardware  ·  Admin →
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  17. Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.

    7 votes

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    1 comment  ·  Hardware  ·  Admin →
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  18. Main number shows up on desk phone instead of extension number.

    2 votes

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  19. Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.

    1 vote

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  20. The customer wanted to have an option to add a custom configuration on third-party phones. They wanted to have the ability to configure third-party phones using the admin portal page.

    1 vote

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