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337 results found

  1. Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.

    2 votes

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  2. Aside from DND from a desk phone I need to setup a button / key to switch the system/account to afterhours auto-attendant.The auto receptionist is already set up for business hour but we want a way to manually switch to afterhours manually without changing the business schedule.Name Rachel GonzalesEmail: support-wil@linehancommunications.comUID: 3030976036

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  3. inbox components such as cords and handsets such be given the option to be replaced only instead of getting the whole phone set changed

    1 vote

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  4. Ability to do click to dial on Poly Edge E320

    1 vote

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  5. Ability to display 24 line keys in 1 page,no need to press page 2

    1 vote

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  6. Overview: In multi-site RingCentral accounts, efficiently managing phone devices across different locations is paramount. However, when issues arise with individual phones, especially those at remote sites, the ability to perform a factory reset remotely through the RingCentral Admin Portal becomes crucial. This feature request aims to address this need by integrating a remote factory reset option within the admin portal.

    2 votes

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  7. Description: Desk phones should display or identify the IP address to which they are connected, enabling users to verify the connection and avoid accidentally connecting to untrusted IP addresses. This feature enhances security by providing users with transparency regarding their network connections, reducing the risk of unauthorized access or data breaches.Key Features:IP Address Display: Desk phones should prominently display the IP address of the network to which they are currently connected on the device's screen.Connection Verification: Users can verify the displayed IP address against known trusted network addresses to ensure they are connected to the correct network.Alerts for Unrecognized IP…

    2 votes

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  8. Currently, private call parking only work on desk phone when the parking location extension is added on the line keys of the phone via presence. Poly VVX 150 only have 2 line keys which by default is used by the user extension the phone is assigned to. The park soft key instead should provide 2 parking options- public and private. Currently the park softkey is only for public and no available DTMF code for private call parking.

    2 votes

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  9. Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.

    22 votes

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    Under Review  ·  4 comments  ·  Hardware  ·  Admin →
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  10. Want to receive SMS using the desk phone

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  11. A request has been made for RingCentral to have its own supported and compatible Pool side phones to match user's company set-up.

    1 vote

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  12. Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR

    8 votes

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  13. With the current version of 6.4.4 on the desk phones, the new Voyager headsets don't have the ability to answer, hangup, or adjust volume using the BT700 in the phone. Updating the phones to 6.4.6 is reported to solve the issue. See the release notes from HP. There are also other fixes in this release.https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Software-UC-Software-6-4-6-was-released/td-p/8910203

    2 votes

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  14. Provisioned phone Local 10-way or more conference calling. Yealink T48S to have Local conference calling. Looking if this feature can be available to deskphones thats only support 3 way calling and provisioned with RingCentral.

    2 votes

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  15. We aim to direct incoming calls to designated RingCentral call queues according to the Salesforce Account Owner.

    2 votes

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  16. We need to have an auto-answer feature available for Hard phones especially for Cisco ATA-191.

    1 vote

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  17. Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys.This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicemail which saves time and effort.

    4 votes

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  18. How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.

    8 votes

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  19. We have a Cyberdata Strobe and 2 Airhorns provisioned through RingCentral. We also have a YeaLink cordless phone added as well. They are online and working, but will only activate when the devices are set to Ring In Order. When Simultaneous Ring is selected, only the RC desk phone and the YeaLink will ring. The Cyberdata devices will not repsond.So all devices will ring (and strobe will flash) one at a time with Ring In Order or only the 2 phones will ring with Simultaneous. I could use some assistance with this. These are set to be used for our…

    3 votes

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  20. To have the option to merge an incoming call with an existing call.

    1 vote

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