336 results found
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Page desk phone from different Site
The account has multiple sites/branches and needs to do paging for all devices in the account regardless of the sites/branches.
3 votes -
Connect an external speaker to Desk Phone
We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.
1 vote -
Allow Presence Settings to Display both name and extension number of the user
Currently, we have 3 options:
Display First/Last Name
Display Extension Number
Display Phone NumberWe need a mix between name and number if possible, something like:
"Adam Leshok - 2212"
Having just your name repeated 5 times on a phone does not help someone find out what their extension or phone number is. However, just having a phone number or extension number repeated on a phone also can be confusing if you have several phones in a given area that are "common" area phones. It would be great to be able to either set this dynamically with a text field…
1 vote -
Yealnk Deskphone capable on Receiving SMS
Requesting to add these feature where yealink phones have capabilities of receiving sms, this will be convenient when this feature has been enabled
1 vote -
Add New Status in Application
Customers need a feature where they can add a new status from the application, a combination of status, and a change of availability; for example, they want a status saying On Lunch, and the availability should be on DnD.
1 vote -
See Incoming calls in a call queue using Desk phones
See Incoming calls in a call queue using Desk phones.
1 vote -
Update Cisco 191 ATA Setup
We need the system to have a working setup to get the Cisco 191 ATA working and have it added to the system so we can add and use it as a replacement.
2 votes -
An option to check the history of the deskphones
An option to check the history of the desk phones.The customer would like to have an option in the portal to see the history of the device
(from what extension or number it was assigned before re-assigning it to a new user?).1 vote -
UPDATES FOR DESKPHONE DEVICES ISSUES
customer should be receiving updates
via email for the devices they are using
if there is any instance that they should not
be updating their devices or if there is any known issues on their device1 vote -
if we have an option to set up the physical phone where in he will just press a key then it will notify the caller that he is in a meeting
Customer would like to have an option to press a key on the physical phone then the caller will be advised that he is in a meeting
1 vote -
Other way to search contacts using deskphone
When looking up in the corporate directory, it is very outdated. For instance, to look up a contact on my cell phone, all I need to do is key in the letter once and one of the letters be selected. For example on my cellphone to search for: Dennis I would type 336647But on RingCentral directory I need to type:3 wait (for D)3 twice (for E)6 twice (for N)6 twice (for N)4 three times (for I)7 four times (for S)So instead of typing 6 numbers, I press buttons 14 times.
1 vote -
Ability to customize polycom for Paging code
Ability to customize the keypress button or create speed dial for paging group code, instead of dialing the *84 plus the paging group. They wanted to click the button and it will ring on their paging system.
1 vote -
Call Park | Yealink BT Cloud Phone
Feature Request : Call Park | Yealink BT Cloud Phone Details : Want to be able to use the Call Park Feature for BT accounts using Yealink Desk phones Significance of the feature : To further maximize the call park feature using the yealink desk phones not just on their application. Current behavior : Not allowing to choose the call park call extension using his Yealink Desk phone. Brand : BT Business
1 vote -
Change DND color from green to red
When a person is on DND in DSSKey it still shows them as Green. If we could change this to red when the person is on DND it would keep us from transferring calls to someone out of office. Also, it allows supervisors of employees to see when they are away without having to go into the app.
6 votes -
Remove text message when accessing voicemail in Desk Phone
When accessing the voicemail on the Polycom desk phone the text message is also being accessed and the indicator counter on the RC app is disappearing. when accessing the voicemail on the desk phone it should only access the voicemail, not the text messages or fax.
1 vote -
Expansion Module Multi-page Presence
Support for Yealink T42S and Yealink T46S Expansion Module Multi-page Presence
3 votes -
Call Waiting ATA Device
Ability to enable call waiting to any phones connected to ATA device/box
1 vote -
Add support for Polycom phone pagination feature
Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activated locally on the phone it isn't functional without RingCentral writing additional presence lines into the configuration file. Additional presence lines should be added to the configuration file regardless of whether pagination is enabled, since the phone will still only show the number available and ignore those not supported- this change would allow companies to enable pagination on their phones…
4 votes -
Provide better support for ADA users with hearing impairments
Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hardware which was not compatible with RingCentral.
2 votes -
Call Log synchronization between Desktop App and Deskphone Unify CP600
The customer has set up a Unify CP600 with MAC 001AE8760C38 as deskphone. The provisioning of the phone was successful. Basic functions are ok.However, the settings for call log synchronization in the Admin --> Local Functions --> RingCentral API --> Sync.call.log menu are empty.Therefore no synchronization takes place. When they make a call with the Desktop App, the call is not displayed in the call log of the CP600.
1 vote
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