171 results found
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BT Feature Request: Option to Opt out with the Next Gen Call Handling Update
BT Customer was not Notified Regarding the Update From Next Gen Call HandlingNo Training / Info were send to the customer Regarding the Recent UpdateMost Customer wanted to either Revert Back to the Old UI or Opt out with this UpdateCustomer Comments: New UI/ Next Gen Call Handling was not User Friendly and More Complicated than the Old UI
4 votes -
Allow users to select a Delegated DID as their primary outbound caller ID
Use case:
* An entire office of RingEX users needs to use the same outbound caller ID. This phone number is also the primary number used for their Contact Center (RingCX).Feature request:
* Add support for using a Delegated DID as the primary DID used for outbound calls on all the Apps.1 vote -
Assisted provisioning for the 2nd Line in ATA devices
To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.
1 vote -
Call Forwarding From User Extensions and from Call Queues to Cloud Connector
Call Forwarding From User Extensions and from Call Queues to Cloud Connector Extensions working in Hybrid setup.
Currently, users can only dial hybrid extensions via cloud connector Private SIP trunk. we can not forward calls to onprem extensions. We need this for Health care deployments.
1 vote -
1 vote
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Company Name Visible
We have formed distribution deals with a couple of companies and have added additional lines to our account, not extensions but additional lines with their own auto receptionist/IVR Menus that are also connected to our extensions. Unfortunately there is no way to know which company the customer has contacted when they call our phones. Our only work around right now is to shut down caller id and instead have the number our customer called appear on the little screen on our desktop phones. If there was a way to add these numbers so a certain line blinked for each number,…
1 vote -
CNAM Update
CNAM Update for Canada Customer.
Since once a CNAM has been saved on the Database, it cannot be changed.
1 vote -
Display Tag when forwarding calls to external phones under “User”
I would like to see a tag or name as a prefix before the call id number when calls are forwarded to an external number using User rules. This is so we can tell that this is a business related phone call when the call is forwarded to a personal cell phone number.
1 vote -
Incoming caller ID name to show up even the caller or their carrier choose to not show it
There are times that only the caller's number is appearing when they call especially if they are not added to contact list. Incoming caller ID name to show up even the caller or their carrier choose to not show it.
1 vote -
BT Feature Request: Be able to use BT on Ring Door
Details: customer would like to user thier VoIP Phones for Ring Door
gnificance of the feature: They be Able to Answer / Open the Door for those who wish to enter since they are not always on the work shop to open the Door
1 vote -
Cisco Forward all calls option
Cisco phones in general don't have the option to forward all calls from call preferences on its settings. It would be efficient to have this option available so reception phones can be automatically forwarded to external numbers without the need to log into the portal.
1 vote -
Add Shared Lines Functionality to the Desktop App
Why do shared lines only work on desk phones? It would be great to have shared lines on the softphone too.
1 vote -
assign special number if someone called main company number
it would be helpful if we can assign special numbers on caller id if the main number is dialed
1 vote -
Background music on call
Customer would like to have soft background music while on call. The setting where they can upload an MP3 file.
1 vote -
Ability to update key labels for lines
We would like the ability to change the key labels on desk phones to show custom labels such as extension numbers for the line buttons instead of the User Name of the phone. This would help greatly for users correctly identifying extensions, especially in environments where users frequently use a common phones and may not know the extension number of the phone.
1 vote -
ability to use desktop on Voip blocked country like egypt- For Freedom Trans LLC
Hi Team,
Client suggest was on how they can still use deskphone on a Voip blocked countries in middle east. Possibly using a Virtual Tunnel.
Regards
Ram Carillo- RC Staff Support1 vote -
Hotdesk phone and number not to receive calls when no one is logged in
No one is logged in to the hotdesk phone, however, when someone calls the number assigned to that phone, it is still ringing and capable of receiving inbound calls. The hotdesk phone should have the capability not to receive inbound calls when no one is logged in to it
1 vote -
1 vote
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Email sent for a call recording transcription and the audio file attach to email
Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.
1 vote -
Mitel Display
option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware
1 vote
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