397 results found
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Mass update for emails and passwords.
Admin should have access to mass update email address and password.
1 vote -
Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)
Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
Currently, there's no option for that.1 vote -
DND does not allow any calls
When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?
1 vote -
Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension
Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.
This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.
We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.
This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.
Now when setting call-forward, they must enter the site code…
19 votes -
Withhold your number and find out who’s called using 141, 1470 and 1471
If you're not withholding your number permanently, you can use 141 to withhold your number on a call-by-call basis. Just dial 141 followed by the number you want to call. If your number is withheld the message 'withheld' is returned if the person being called uses 1471 to find out the identity of the caller.
Dial 141.
Press 9 and dial the phone number of the person you want to call.2 votes -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
1 vote -
Increase conference call hours limit
We need to increase the conference call hours limit on our phone lines. Currently we only have 240 call length limit and this is not enough for our business.
3 votes -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
1 vote -
Voicemail PIN number takes about three hours to change on the Mitel phones.
Voicemail PIN number takes about three hours to change on the Mitel phones.
Please change this process to be faster then three hours.Thank you.
1 vote -
Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.2 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
1 vote -
RingEx AI Custom Greeting
The customer wants to remove the AI note greeting while receiving/taking phone calls, but retain the AI Notes access.
4 votes -
Use Ring Central caller ID name/number from different ring central account
The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.
1 vote -
call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
1 vote -
key templates upload
Option for uploading key templates to all phones.
Currently it's setup to manually add it per phone but wishing that there is a feature to upload key templates for all phone users that has the same devices on the account1 vote -
Ability to change Key press 0 and 9 for on-demand call recordings
Instead of Using key press 0 or 9, customer want to have an option to chose a different number to press co on demand call recordings.
2 votes -
SAREVILE M99+ Headset Compatibility with RingCentral App
The SAREVILE M99+ headset is known for its high-quality audio, noise cancellation, and ergonomic design, making it a popular choice for professionals who require clear communication in noisy environments. However, it currently lacks direct compatibility with the RingCentral app, which can limit the user experience for those who rely on the device for business communications. Adding compatibility would accommodate their preferences, eliminating the need for additional configuration or troubleshooting.
Having a seamless connection between RingCentral and the SAREVILE M99+ headset would reduce setup time, improve ease of use, and enhance workflow, particularly for teams who rely heavily on voice communication.
4 votes -
Phone device that automatically pick up calls
Phone device that automatically pick up calls
1 vote -
Multiple Voicemail Greetings
I already see this as a suggestion, but rather than comment, I am posting it again as a suggestion because that post is from 2020, and the option still doesn't exist. I am tired of having to constantly change my voicemail when out of the office or simply away from my desk. It would be great if we could have the option to save multiple custom voicemails.
2 votes
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