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691 results found

  1. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
    1. Accept all calls
    2. Do not accept any calls
    3. Do not accept queue calls
    With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…

    45 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    230 votes
    Planned  ·  65 comments  ·  General Phone  ·  Admin →
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  3. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    20 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers

    47 votes
    New  ·  5 comments  ·  General Phone  ·  Admin →
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  5. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    19 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
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  6. Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).

    Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.

    The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…

    7 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  7. Call Display visible when calls are transferred from Reception

    Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    23 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  8. Background Noise/Audio Issue Alert Sent to Super Admins

    Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).

    12 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. transfer call indicator

    The caller ID should have a transfer indicator to indicate whether the call is a transfer or a direct call. For example "Transfer from (Caller ID Name)"

    7 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  10. Streaming Music / Message on Hold

    Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    83 votes
    Under Review  ·  17 comments  ·  General Phone  ·  Admin →
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  11. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

    Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.

    Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.

    Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

    It appears that the Main Super Admin’s name is displaying on all numbers assigned to the Company Site. As a result, calls look as though they are coming from the Super Admin, even when they are not. The caller ID should instead display the company name rather than the Super Admin’s name.

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. IP Phone Do Not Disturb And Ring Groups

    Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.

    A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P

    Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P to Sync with RC app

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. CNAM should include numbers.

    Caller ID name should include numbers.

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. changing message-only extension to announcement-only extension

    There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. BT Feature Request: Custom Configuration for BT provided phones

    BT Feature Request: Custom Configuration for BT provided phones

    Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:

    *Blind/Attended Transfer Settings for Yealink phones
    *Custom Line Key Setup
    *Extending Transfer Timers for Cisco phones
    *Any configuration requiring access to the phone’s web interface

    Expected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up

    Brand : BT Business

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Adjust Call Recording Announcement Playback Timing

    We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.

    Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.

    Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Add AI Notes to the API

    Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app

    15 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  20. Muliticast paging should be a default setting or simple option to enable

    Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.

    7 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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