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451 results found

  1. Change I.P Address to Avoid Number comes up as Spam

    1 vote

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  2. a feature added that allowed you to add notes to a call that is being forwarded to someone, so the client doesn't have to tell their story twice (or doesn't at least have to go through the whole story).

    1 vote

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  3. Currently it does not include the curse word it has **** in place. Would like to have a toggle option to allow profanity on or off

    1 vote

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  4. 1 vote

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  5. 2 votes

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  6. I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.

    1 vote

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  7. If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).

    1 vote

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    1 comment  ·  General Phone  ·  Admin →
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  8. When a user is engage on a call either call queue or user extension call and there is a ring other users can pick it up users are using deskphone

    2 votes

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  9. Calls are dropped when someone pages the device in the phone group
    An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.

    1 vote

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  10. We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic

    1 vote

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  11. So on the Avaya system, you can assign a user's call appearance (line) to another user as a bridged call appearance. The line is then shared access between the users. The owner can take line off hook and the brdg-a user can see the line offhook. If a call to the line owner rings in the brdg-a user can answer "on that line" place the caller on hold and the owner can then pick up call off hold. The difference i have seen in BCA on RC is the BCA is a separate line. In Avaya the bridged line is…

    1 vote

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    1 comment  ·  General Phone  ·  Admin →
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  12. 2 votes

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  13. Have a custom recording for text to speech option to record a message or announcement.

    1 vote

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  14. Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  15. Have the option when making out bound calls ,and have the caller ID set up to the direct number being used to able to add the companies name with the direct number or the indivuaduals name appear. We currently provide CCM in our medical practice this will make patients know the call is coming from their PCP office but that they have a direct call back number to their patient advocate.

    1 vote

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  16. Please have an option to change the dial in number for United States to the current location of the company (for example: the only dial in number we have available is for Philadelphia, PA. We are located in Yonkers, NY.) This is critical for us. Thank you.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  17. BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base

    Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
    Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
    Brand : BT Business
    UID: 3136661064

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  18. Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension

    EXAMPLE:
    Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension

    1 vote

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  19. Standard user to give other user extensions to have access to list to live calls

    1 vote

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  20. Hello,
    Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.

    1 vote

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