712 results found
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Inbound Call Filtering Based on Area Code
Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:Route calls…
4 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
2 votes -
Call Extension
I want to stop giving direct customer numbers to my technicians.
I want to have one main business phone number.
I want to generate a unique extension for each customer.
I want my techs to always call the same number using the customer’s extension.
I want all calls to be recorded.
I want to keep customer numbers private and protected.
I want to easily manage 70–80 calls per day in one system.1 vote -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an…1 vote -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes -
Add Support for Pause Dialing
Submitting this on behalf of a customer.
They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.
They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.
Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.
Why it’s helpful:
Allows easier forwarding to vendor…
4 votes -
One group voicemail box
Setup option where multiple phones can share a voicemail box. Smaller sites like restaurants and offices can access their voicemail from any phone and be notified from any phone when there is a voicemail. Currently only option is to setup a group but then all extensions received the same voicemail. Each phone then has to be accessed to delete the voicemail so site knows when they answered the voicemail. Other vendors already have this option to share a voicemail box. In an office setting, an exec can share voicemail with secretary. Executive won't have to log into their voicemail to…
1 vote -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
14 votes -
Request for Feature: Display Toll-Free Number as Caller ID Regardless of Selected Outbound Number
Could RingCentral provide or enable a feature that ensures our toll-free number is always displayed to customers as the caller ID, even if a different number has been selected in the background? This would help us maintain consistency for our customers while allowing flexibility in managing outbound calls.
1 vote -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
2 votes -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.2 votes -
In the missed calls section please post the phone number. I have to click on the information icon to get the phone number of the missed c
In the missed calls section please post the phone number of the missed caller. Instead now I see a label but in order for me to see the phone number I have to click on information.
1 vote -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
2 votes -
Program specific transfer button features on handset
Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.
In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.
2 votes -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote
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