1386 results found
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User logged off from group, when user logs off on the PC
A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.
10 votes -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
5 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
2 votes -
Limited extension HUD and Presence
Option for a limited extension to have a HUD or presence in the desk phone that can be controlled by a user.
9 votes -
Analytics counting the incoming calls to direct number in IVR
Analytics counting the incoming calls to direct number in IVR
Please add the feature where we can filter and count all the calls that was made to the direct number assigned to the IVR
4 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
13 votes -
Remove DND feature
Having users put themselves in DND to avoid answering calls. Would like to be able to remove them from doing that.
8 votes -
HUD for iOS mobile app
The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back just in case that call goes unanswered by my team members.
56 votes -
Report for unused numbers
Generate a report of phone numbers that are assigned to each user that are not in use and don't have activity.
2 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
Disable Incming SMS Only
The customer has an idea for a feature where they can request to disable the inbound SMS only.
2 votes -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
2 votes -
ability to ignore intercom
Need to have an option to ignore intercom calls
2 votes -
Ability to listen to multiple Push to Talk channels at the same time
Since a user can be a member of multiple Push To Talk channels it will be a great help if they can also listen to multiple PTT channels at once.
2 votes -
Install RingCentral application in batched
I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App.rc phone msi file
16 votes -
Parked Call Banner – Automatically Close the Popup When the Parked Call is Answered
We would like the green Parked Call popup box to automatically close when the parked call is answered. This will be a nice feature to have so that we can be assured that the parked call is answered. Currently, the popup remains open, and we have to manually check to see if someone picked up the parked call, which is inefficient.
11 votes -
Robocall Reporting
Ability to see how many suspected robocalls come in without disabling feature. A report specific for robocalls only.
2 votes -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
2 votes -
When starting a new direct messages with someone it would be nice to see their presence before hitting send.
When starting a new direct message, it would be nice to see their "Presence" before hitting send.
2 votes -
HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
3 votes
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