1817 results found
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Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
12 votes -
Return the default voicemail greeting voice back to how it used to sound
Issue Overview:
Following a recent backend text-to-speech update, callers are hearing a choppy, metallic, or overly robotic voice when reaching user voicemail boxes set to the default greeting.Observed Behavior:
-In the Admin Portal preview, the default greeting plays clearly with high audio quality.
-On live outbound and inbound telephone calls, the dynamic voice stitching user names/extensions suffers heavy audio degradation over telecom network codecs (e.g., G.711u).Proposed Action / Request:
-Restore Previous TTS Voice Engine: Revert to the prior high-clarity voice engine for default voicemail greetings or optimize the current dynamic synthesis pipeline to prevent choppy artifacts on live…1 vote -
Custom Outbound Caller ID Location Display
Give account administrators the flexibility to customize the City and State displayed during outbound calls—at either the account level or per individual extension.
Key Benefits:
Higher Answer Rates: Outbound calls show a familiar local city/state, improving trust and pickup rates for sales and support teams.
Multi-Location Flexibility: Remote or distributed employees using extensions tied to a main corporate line can display their local geographic area.
Better Brand Representation: Businesses operating virtually can align their Caller ID location with the target markets they serve.
1 vote -
Allow ACE fields to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limi
Allow ACE fields (Summary, Transcript, Next Steps, Call Notes, etc.) to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limitations.
Additionally, provide an option to update/merge the existing RingCentral call log rather than creating a separate ACE task for the same call.
This would reduce duplicate records, eliminate the need for custom Salesforce Flows, and improve reporting and data management.1 vote -
Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
9 votes -
AI notes to detect the correct caller ID when a call comes in to a call queue
Hi! We are noticing (for all of our users) that the AI notes maps the wrong contact information. The notes say that the Queue name is the caller in the notes, when it should be the caller ID that is reflected. Is this a known issue?
2 votes -
not available in dropdown menu in ACE
All fields map to separate field, but Summary, Transcript, Next steps and call notes
1 vote -
Super Admin–Managed Automatic Response Workflows
Introduce an Automatic Response Workflow feature that allows RingCentral Super Admins to create, configure, and manage automated response workflows on behalf of other users within the organization. Super Admins could define specific triggers, conditions, response messages, and actions, then assign these workflows to individual users, departments, or groups. This would allow organizations to standardize customer responses, automate repetitive communications, and ensure users consistently follow approved messaging and business processes without requiring each user to configure the workflow independently. The feature could also include scheduling, workflow activation/deactivation, message templates, and centralized management and monitoring by the Super Admin.
1 vote -
10 votes
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AI Receptionist
Ability to have key press options and extension dialing within the AI Receptionist.
1 vote -
AI receptionist delay receiving calls from IVR and extensions
There's a consistent, noticable 3 - 5 secs delay when ever AI receptionist receives call from IVR and extensions. I tried to find option to reduce it but there's none. I would like to eliminate or reduce this delay. I would also add there a flicker noise before the AI receptionist starts the opening greeting
2 votes -
Allow AI Receptionist to Transfer Calls to Shared Lines
Current Limitation:
The AI Receptionist can currently transfer calls only to individual user extensions. It cannot transfer calls directly to other extension types, such as Shared Lines.
Feature Request:
Add the ability for AI Receptionist to transfer calls to any valid extension within the account, not just user extensions. Supported destinations should include:
Shared Line extensions
Business Use Case:
Many organizations use Shared Lines as their main reception or department numbers. When callers ask for a department such as Sales, Billing, or Customer Support, the AI Receptionist should be able to transfer the call directly to the corresponding Shared Line…
2 votes -
Hot Desk Deskphone Pairing
Deskphone pairing in the RC app should work consistently for hot desk phones. Different users log in to different hot desk phones each day and are not always able to pair the deskphone to their app in the Deskphone Pairing setting. These users do not have specific deskphones assigned to them.
1 vote -
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
1 vote -
In workflows, add an action to send callers straight to voicemail based on criteria.
I'd like to screen calls based on if they have a contact record, and if so, certain criteria on that contact. If the caller doesn't meet that criteria, send them straight to voicemail.
1 vote -
Message Data Export on ringcentral free account
Allow Super Admins on free accounts to export message data, eliminating the implicit requirement for a paid plan.
Current RingCentral documentation states that exporting message data requires Super Admin privileges. However, it does not explicitly state that this functionality is restricted to paid accounts.
Admin and compliance visibility should not be gated strictly by account tier when administrative rights are already present. Providing basic data export options to Super Admins on free accounts—even with standard rate limits or basic formatting—would greatly improve transparency and administrative control.
1 vote -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
14 votes -
Mobile numbers can be used as caller id in AU
The customer wants to have the ability to use the mobile numbers as caller id even if it's not assigned as auto receptionist or company main number
1 vote -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
Be able to use the *9 to record a call even if the automatic call recording is also enable.
it would be better to have both feature on-demand and automatic call recording feature to work simultaneously.
3 votes
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