1333 results found
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Custom ringtones for internal calls
ability to set up a different ringtone when we are transferring calls internally.
12 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
8 votes -
HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
2 votes -
Images in built-in signature should not be added as additional page
Customer has built-in company email signature that cannot be removed and it's adding up 5 pages to the total fax attachment.
RingCentral should be able to identify and not include it to the fax attachment.2 votes -
Prompt for Active Extension
The customer would like an option to have a disabled feature for the extension that cannot be dialed when the caller is waiting in the queue. Because the system transfers the call to another extension (when dialed) when it detects it is an active extension.
2 votes -
Print to fax on mac
I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!
3 votes -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
2 votes -
Enable press 1 to answer for calls coming from IVR menu
Ability to identify if the call is from the Main number > IVR Menu by hearing the option to press 1 to answer
2 votes -
Block call recording for two party consent states
This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.
Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…
3 votes -
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #
4 votes -
Since RingCentral is now flagging calls as "SUSPECTED ROBOCALL" give me the option to block "SUSPECTED ROBOCALL"
It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.
4 votes -
Mute incoming call notifications while currently on a call
Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
527 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48060002-configure-a-desktop-phone-to-a-generic-user
Additional Phone without assigning Users
2 votes -
Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
2 votes -
USER Voicemail PIN Change
We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.
7 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is being worked on but without a committed release date yet. Will update when implementation date is determined. -
Guest with a Role
The customer has an idea that we can add a Guest with a specific Role, like adding a guest with only billing information access, etc.
2 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external3 votes -
Blank voicemail
Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.
2 votes -
Disable the computer screensaver when on an active call or meeting
When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).
8 votes
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